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Assessing Social Performance in Microfinance Institutions - Deutsche Bank Insights

Deutsche Bank's Global Social Investments Group, led by Managing Director Asad Mahmood, focuses on investing in Microfinance Institutions (MFIs) that prioritize client care, transparency, and innovation. This assessment emphasizes the importance of softer elements such as institutional mission, culture, customer focus, and commitment to dual objectives. Understanding customer service and value is paramount, ensuring that social value is created alongside financial returns. Deutsche Bank's loan agreements reflect these principles through specific social covenants and provisions.

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Assessing Social Performance in Microfinance Institutions - Deutsche Bank Insights

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  1. MFI Social Performance Deutsche Bank - Global Social Investments Group June 7, 2012 AsadMahmood Managing Director Global Social Investment Funds & Community Development Finance Group Deutsche Bank

  2. Assessing and Monitoring MFI Social Performance Deutsche Bank invests in MFIs that hold themselves to the highest standards of client care, transparency and product innovation • In evaluating MFIs, Deutsche Bank also looks at the softer elements of the institution, such as: • Mission • Culture • Spirit • Customer Focus • Transparency • Commitment to Dual Objectives • Customer focus is the most important element: Customer Service = Customer Value = Social Value 2010 DB Blue template

  3. Assessing and Monitoring MFI Social Performance (cont’d) Deutsche Bank invests in MFIs that hold themselves to the highest standards of client care, transparency and product innovation • Deutsche Bank loan agreements with MFIs include the following social covenants and provisions: 2010 DB Blue template

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