Balancing quality and finance to deliver greater value

1. Two Sides of the Same Coin Balancing quality and finance to deliver greater value 24th June 2014

2. “The safety of every patient and the value of every penny…..”

3. “The terrible experiences came largely from wards lacking in strong, principled and caring leadership" - Robert Francis QC

6. Main messages • NHS organisations are clear that quality and finance are two sides of the same coin and they are working hard to balance these and deliver greater value [in the organisation] • Enablers to this include: • Internal trust between professional colleagues • Direction and strong leadership • Responsive culture and shared understanding of service improvement needs

7. Main messages • The wider healthcare system has a big impact on an individual organisation’s ability to deliver value and has the potential to reinforce a divide between quality and finance [in the whole healthcare system] • Enablers to this include: • Working together through system leadership • Empowering environment and appropriate regulation • Aligned funding mechanisms and incentives to system-wide solutions

8. Main messages • Overall value in healthcare needs to be considered across public services and tough choices about quality and finance need to be part of a wider public debate about the NHS [across public services] • Enablers to this include: • No blame culture and shared ownership of challenges and solutions • Public engagement and openness on how services are and should be run • Support for change and political courage to engage with the public on the issues locally

9. Overall conclusions • We need to do more to bring clinical and financial colleagues together in the NHS • Regulation needs to change to stop organisations being forced to choose between quality and finance • The next General Election is the perfect opportunity to engage political parties in an open and honest debate about the future of the NHS

10. Further work: 2015 Challenge

11. Further work: Decisions of Value • Study with the AoMRC exploring decision-making and how to balance quality and finance • Large amount of research and evidence from across the NHS, including staff interviews and site visits • Findings show importance of cultural factors, such as relationships, behaviours and environments • Briefing and findings planned to be published in the summer

12. Many NHS staff – from the blunt end to the sharp end - demonstrate every single day the values of safety, civility, and compassion, providing the highest quality of care to patients even in challenging circumstances. Their excellent work must be celebrated. More than that, their values must be continually reinforced through the commitment and actions of leaders. Professor Michael West

14. This looks interesting……………….

19. “Death by Indifference”