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Faculty Senate ITS Update

This December 2013 update from the Faculty Senate provides critical information about current clinical and academic initiatives, including a faculty survey on research administrative systems, and project status updates for FY’14. Key highlights include the successful EHR resident training with over 87% participation, the implementation of new Power Notes in various specialties, and ongoing technology enhancements at Summerville. Feedback from faculty reflects both positive experiences and areas for improvement, particularly regarding service desk response times and D2L training.

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Faculty Senate ITS Update

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  1. Faculty SenateITS Update December 2, 2013

  2. Agenda • Clinical • Academic • Research • Faculty survey regarding research administrative systems (December)

  3. Clinical • Roadmap • Governance • Training • Project Status

  4. FY’14 IT Roadmap

  5. Clinical Informatics Advisory Committee EHR Steering Committee MEC Clinical Informatics Advisory Committee (CIAC) Other Clinical Advisory Groups Quality activities CIAC Workgroups 5 5

  6. 2013 Resident Training Pilot

  7. 2013 EHR Resident eLearning Compliance Reminder 6/20 Reminder 6/22 Intro email 6/7 Instruction email 6/14 Residents with no-GRU email 6/18 Quiz email 6/19 Over 87% logged on and at least started the training – many completed over 70 modules!

  8. EHR Training Evaluation Evaluation results from the first 2 classes only

  9. Project Reviews

  10. Project Reviews

  11. Ambulatory Optimization • 25 new Power Notes in use – 8 specialties • 27 in test – 4 specialties • 4 additional specialties to start in January – • Tentatively Oncology, pulmonology, GI, Peds

  12. Academic Technology • Academic Technology Committee – 2nd meeting this week, added Faculty Senate representative • EMS – enterprise scheduling; zero technology issues in Fall 13. • Summerville Intervention - (Faculty Focus)

  13. Support Challenge • Fall 13 – lots changing, especially at Summerville • Service Desk overloaded with calls • D2L version upgrade • New classroom technology – poor training • Email challenges

  14. Summerville Faculty Focus • 3 Days • Monday/Tuesday Afternoon (4hrs each) • Thursday Midday (3hrs) • 7 Teams (Mon/Tues) • 3 Staff Per Team (Leadership/CS/ISS) • AV Team • Visited 161 faculty, left sorry we missed you cards for 98 additional

  15. AV/Classrooms • 23 Problems Found • 8 Resolved Immediately • Others Resolved This Week

  16. Feedback/Issues • Exceptionally Positive • Frustrated with Service Desk and D2L • D2L – Requesting More Training • D2L – Grade Book Frustrations • SD – Wait Times Too Long • SD – Would Like More First Call Resolution • Email Updated • Echo360 Installed

  17. What’s Next • Planning underway to do at the beginning of the Spring semester at both campuses

  18. Questions?

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