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Fleet Safety – Getting Measurable Results

Fleet Safety – Getting Measurable Results. Paul Farrell, CEO SafetyFirst Jeff Lester, former Vice President - Safety, Health & Security Ryder System, Inc . David Hopps, VP - Risk Management, Safety & Environment The ServiceMaster Company. Agenda. Introduction Continuous Improvement Model

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Fleet Safety – Getting Measurable Results

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  1. Fleet Safety – Getting Measurable Results Paul Farrell, CEO SafetyFirst Jeff Lester, former Vice President - Safety, Health & Security Ryder System, Inc. David Hopps, VP - Risk Management, Safety & Environment The ServiceMaster Company

  2. Agenda • Introduction • Continuous Improvement Model • Fleet Safety Management System • Measurement • Questions and Answers

  3. Who Is SafetyFirst? • Provide Fleet Safety Services to both: • Private Companies and • Insurance Providers • Clients in all industry types: • Construction • Service Contractors • Social Services • Manufacturing • Distribution • Communications

  4. INTRODUCTION

  5. Fleet Safety Results • Motor Vehicle Collisions remain the leading cause of workplace death (USA) • NHTSA states that during CY2000: • 36,249 drivers/passengers died • 3.1 million injuries

  6. Distribution by Vehicle Type Source - Nat'l Safety Council Accident Facts, 2003

  7. All Crashes by Loss Type Source - Nat'l Safety Council Accident Facts, 2003

  8. Fatalities by Loss Type Source - Nat'l Safety Council Accident Facts, 2003

  9. What is Fleet Safety? • Coordinating the efforts of managers and employees to: • Minimize the potential for collisions, and • Prepare to manage collisions that do occur • Assure compliance with laws / regulations that apply to your particular fleet operations

  10. Typical “Fleet Safety” Details • Recruiting, screening and hiring drivers • Finding “at-risk” or “high-risk” drivers • Training drivers • Reporting, recording, investigating and analyzing crash data • Regulatory compliance • Assuring maintenance/fitness of vehicles

  11. Fleet Safety Results • Are you satisfied with the results that are produced from these efforts? • Why do crashes continue despite our best efforts? • Drivers are governed by behavior • Interaction with a dynamic environment – the “real world”

  12. Fleet Safety Results • To achieve better results there are two keys: • Identify opportunities for improvement • Introduce or reinforce fleet safety practices

  13. Identify Set Standards Evaluate Measure Continuous Improvement Model

  14. Who Is Ryder? • ~$4 Billion Revenue • Logistics and Leasing & Maintenance • #1 in Markets Served • ~30,000 Employees • ~9,000 Vehicles Operated • Pick-ups, Straight Trucks & Tractor-Trailers • Hazardous Materials • ~150,000 Leased/Rentals • ~1,500 Locations

  15. Identify Set Standards Evaluate Measure Identification Phase Identify • Situation Assessment • Analyze Relevant Data • Fleet Safety Management System Gap Analysis

  16. Identify Set Standards Set Standards Evaluate Measure Develop and Deploy Phase • Develop Initiatives (Prioritize) • Cross-Functional Teams • Low Hanging Fruit • Deploy Initiatives (Strategy and Timetables) • Determine the Best Method for Deployment • Establish Realistic Rollout Schedule

  17. Identify Set Standards Evaluate Measure Measure Measurement Phase • Audit Protocol • Measure Standards to Ensure Adequacy & Compliance • Data Analysis • Collect Information Regarding the Impact of Standards • Goals & Metrics

  18. Identify Set Standards Evaluate Measure Evaluate Evaluation Phase • Identify Strengths(Benchmark among the best internally & externally) • Identify Weaknesses • Criteria for Evaluating Safety Excellence

  19. Effort vs. Cost TYPE OF VALUE ADDED E Executive-Driven Creating Business Advantage • Impact on Business Strategy • Create Market Differentiation L Line- Driven • Integrate into Line Mgmt • Manage Efficiently/Effectively Adding Value Value to the Company S Staff-Driven • Prevent Problems • Proactive Safety & Health Management Compliance • Solve Problems • Reactive Safety Management P Problem-Driven Fire Fighting Cost & Effort Program Sophistication/Maturity

  20. Fleet Safety Management System

  21. Who Is ServiceMaster?

  22. Who Is ServiceMaster? • ~$4 Billion Revenue • #1 or #2 in Markets – Residential & Commercial • ~40,000 Employees • ~26,000 Vehicles – Top 3 Private Fleets • Class 1 – 8 • Hazardous Materials • ~1,000 Company Locations - ~4,000 Franchisees • Six Sigma • Total Cost of Risk - $130 Million

  23. Born to Drive…

  24. A Little Short…

  25. Fleet Safety Management System Elements 1. Leadership and Administration 2 Employee Selection, Assessment, and Placement 3. Orientation and Training 4. Inspections 5. Accident / Incident Reports, Investigation, and Analysis 6. Work Rules, Procedures, and Permit Systems

  26. Fleet Safety Management System Elements (continued) 7. Occupational Health and Wellness 8. Insurance / Claims Management 9. Purchasing and Engineering 10. Communications & Promotions 11. Recognition & Rewards 12. Regulatory Compliance Management 13. System Evaluations

  27. Fleet Safety Management System 1. Leadership and Administration • Functional Leader • Adequate Time, Training, & Resources • Proper Reporting Relationship • Written Safety Management System • Policy Statement • Safety, Health, Security/Loss Prevention, Injuries, Collisions, Substance Abuse, Regulatory, … • Responsibilities • Functions & All Employees & Management Levels

  28. Fleet Safety Management System 1. Leadership and Administration • Accountability • Integrated into Business/Priorities/Plans, Disciplinary Actions, MBOs, Performance Management, … • Employee Involvement • Improvement Teams, Six Sigma, Safety Committees, … • Government Regulations • Monitoring of Federal, State & Local Regulations

  29. Fleet Safety Management System 2. Employee Selection, Assessment, and Placement • Application Requirements • Company Specific & Regulatory • Minimum Hiring Requirements • Experience, Collisions, Driving Convictions, Road Tests, Regulatory, Drug Test, Exam, … • Screening & Investigations • MVR’s & Background Checks • Interview & Selection Process

  30. Fleet Safety Management System 3. Orientation and Training • Orientation • Management • Hourly • Training • Classroom & OJT • Management – Fundamentals of S & H • Hourly • Initial & Recurrent Training • Vehicle Specific • “Defensive Driving” • Regulatory Compliance Topics • Remedial Training

  31. Fleet Safety Management System 8. Insurance / Claims Management • Three Prong Allocation • Past Performance – premium allocation • Current Performance - Deductible Charge Back System • Incentive System – to get them to look forward • Employee Injury / Illness Management Process • Settlement Authority • Return-to-Work / Transitional Duty

  32. Fleet Safety Management System 9. Purchasing and Engineering • Vehicle Specifications • Technology/Tools • GPS, Onboard Computers, Collision Avoidance (e.g. Eagle Eye), Recorders (e.g. DriveCam) • “How’s My Driving?” Decals • Facility (Building & Equipment)

  33. MEASUREMENT

  34. Goals & Measurement at SVM • What Do We Measure? • How Do We Set Goals? • How Do We Motivate Compliance / Performance? • What Do we Learn From Collisions, etc.?

  35. Goals & Measurement at Ryder • What Do We Measure? • How Do We Set Goals? • How Do We Motivate Compliance / Performance? • What Do we Learn From Collisions, etc.?

  36. Questions and Answers ?

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