1 / 10

Taxi privileges in The Netherlands

Taxi privileges in The Netherlands. Hubert Andela General Secretary Dutch Taxi Association (KNV Taxi) Moscow, June 4, 2004. Taxi privileges, The Netherlands. Deregulation 2000 – 2004 Bus- and tram lanes Taxistands Rewarding of voluntary quality standard.

coen
Télécharger la présentation

Taxi privileges in The Netherlands

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Taxi privileges in The Netherlands Hubert Andela General Secretary Dutch Taxi Association (KNV Taxi) Moscow, June 4, 2004

  2. Taxi privileges, The Netherlands • Deregulation 2000 – 2004 • Bus- and tram lanes • Taxistands • Rewarding of voluntary quality standard

  3. Deregulation in The Netherlands • Start 2000 - Evaluation 2004: prices public taxi’s + 25%  lower quality in 4 biggest cities • Re-regulation needed: national: - professional skills exams (2003) - drivers exams (juli 2004) - voluntary quality system (ISO+)(2004)  local: e.g. Amsterdam and Rotterdam

  4. Bus- and tram lanes in Amsterdam Driver’s exam for permit tram- and bus lanes - streetknowledge- how to handle aggresion of passengers- knowlegde of dutch language (indirect) Some stands only reachable via tram- or buslane (Is in fact re-legislation, since Amsterdam has large numbers of ‘newcomers’, with bad street knowledge and bad dutch)

  5. Taxistands • - - - - (first-in-first-out) / / / / (fish bone) • Sometimes hard to realise because- is habit of drivers & consumer to take first one- space old-city-streets limits changes taxistands- changes taxistands costly • Preferred position if quality mark on taxi(plan Rotterdam)

  6. Rotterdam: safety and taxistand + • many newcomers with little street knowledge and bad dutch and english • ‘repair stimulation’ instead of repair legislation • Voluntary violence-protocol (signed by company + police + municipality): a. direct line to emergancy-callcentre b. assistance police highest priority • Taxistand += Best stands only for taxi’s with quality mark

  7. Voluntary Quality Standard (1) • Taxi Association (KNV Taxi) introduced Taxi Quality Standard (Taxi-keurmerk)

  8. Voluntary quality standard (2) Quality standard = ISO system + demands on consumer service, administrative system, and Human Resource management. • Introduced april, now 11 compagnies certified, 10 in the process • Hopefully used by  Tendering authorities Local authorities  Consumer

  9. Rewarding of quality mark Rotterdam first with plans for stimulation by giving privileges to certified taxi’s • Best spots in town • Better signs “Taxi” on these spots • Quality mark in illumination

  10. Conclusions Taxi privileges in The Netherlands • Privileges sometimes new way of regulation • (In future) privileges only for certified taxi’s • Pro active role of Taxi Association usefull (e.g. introduction Quality system, negotiations with municipality about privileges, etc.)

More Related