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MagnaServ Enterprises Inc.

MagnaServ Enterprises Inc. Your Partner In Customized Medical Imaging Solutions. Who is MagnaServ ?. MagnaServ Enterprises Inc. was formed in 2000 and within ten years has become the largest independent service organization (ISO) focused on GE MRI & CT in the United States.

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MagnaServ Enterprises Inc.

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  1. MagnaServEnterprises Inc. Your Partner In Customized Medical Imaging Solutions

  2. Who is MagnaServ? MagnaServ Enterprises Inc. was formed in 2000 and within ten years has become the largest independent service organization (ISO) focused on GE MRI & CT in the United States. Led by CEO Len Spooner and President & COO Gregg Pearson, MagnaServ has developed a customer oriented service approach with a total commitment to customer satisfaction. What this has meant to our clients is a fresh, dynamic new focus on identifying what their core needs are and jointly developing a customized approach to meeting their diagnostic imaging service requirements. Our commitment to continually execute an effective quality value proposition has translated into 220+ clients nationwide.

  3. What do we offer? MRI & CT Systems • Sales • Service • Leasing • Parts • Mobile • Fixed site • Installation and • Deinstallation • Pre purchase • inspections Service & Parts Programs • Field Engineers in your market • Fast delivery of Parts • Counter to counter delivery available • Strategic Partnerships allow same day • or next day delivery anywhere in the • country. Tailored Solutions to meet your unique needs.

  4. MagnaServ Parts and Service MagnaServ maintains an inventory of $5.8 Million in replacement parts positioned strategically in our 5 regional warehouses. MagnaServ parts are available at a 65-75% discount from OEM exchange prices and now come with a 60 day warrantee. This applies to both new and refurbished parts. Our parts are tested in 4 staging and test bays for MRI and CT located in Stuart, FL. If a part is ever DOA upon delivery, MagnaServ will give you your next part ordered for Free! We will meet or beat ANY and ALL parts quotes…….PERIOD!

  5. National Presence • Magnaserv Field Service Coverage from Los Angeles to New York, Chicago to Miami. • Magnaserv also maintains the largest on hand inventory of critical parts in its five regional parts warehouses (AZ, MD, FL, IL & TX). Over $5.8 million in parts inventory. • Magnaserv strategic partnerships: • Praxair: Cryogens • Dunlee: CT & X-Ray tubes • Sumitomo: MRI Cold Heads • MedRad: Coil Repair • ETS-Lindgren: RF Shielding Positioned to Keep You Up and Running.

  6. MagnaServ Quality Documentation MagnaServ operations are governed by an extensive Policy and Procedure guide

  7. MagnaServ Operations Center - Stuart, FL Service Support Customer Support • MRI & CT Testing • MRI & CT Staging • CT Storage • MRI Cool Storage • Mobile MRI & CT Storage • Equipment Refurbishment • Coil & Parts Repair • 24 Hour Online • Customer Support • Center • 24 Hour Online Parts • Department Training Center Parts Support • Hands on “lab” and classroom training • Fully ramped up and operating GE 1.5t MRI • Two operating GE LightSpeed CT’s • Customized training options • Largest on hand critical • parts inventory. • Largest of our five • regional warehouses • Coordination point for • expedited strategic • vendor support.

  8. MagnaServ Operational Improvement Initiatives Upgraded Customized Dispatch System– Allows for better tracking and closure of service calls Expanded Electronic Reporting System – Expands FSR content and provides OEM layer of detail. New 24 hr Service Report Turn around– Response to Site Manager need for prompt delivery. Expanded Stuart, FL Parts Warehouse – New space will allow us to increase available parts access. Expanded Engineer Training Program – Will keep MagnaServ personnel trained and documented on the latest GE MRI and CT systems. Added 2 Additional CT Test Bays – Will help ensure parts meet performance and tolerance specifications prior to going into inventory at MagnaServ warehouses. Will also provide training platforms for Biomedical Engineering trainee’s for our partners. Added In-House Coil Repair Center – New in-house repair option will provide clients the option to have MedRad repair their coil or allow us to repair the coil at a lower cost. Added In-House Gradient and RF Amp Repair Center - New in-house repair option will reduce MagnaServ costs to repair these key components. In the spirit of continuous improvement and response to customer requirements MagnaServ initiated the following Operational improvements.

  9. Remote Diagnostics MagnaServ Remote Diagnostic Features Include: • Remote log in for error detection and analysis, image quality assurance. You would provide MagnaServ a log-in and MagnaServ provides the hardware/software, reading/monitoring and analysis. • Environmental System Protection……..24x7 remote monitoring to ensure your system is operating per GE specifications. Temperature, humidity, power, water flow, chiller with immediate failure alerts via phone, e-mail, fax, etc. • 24x7 remote magnet monitoring and cryogen readings. This allows Magnaserv to customize alerts and maximize your uptime.

  10. MagnaServ Quality Service Our reputation for service excellence is only surpassed by our commitment to superior quality and customer service. MagnaServ is committed to keeping your MRI and CT systems performing at OEM performance specifications. Our Field Service Engineers are all highly trained MRI and CT service veterans from OEM medical service organizations. Many with over 15 years in the industry. High Quality at an affordable Price.

  11. The MagnaServ Difference MagnaServ Uptime Guarantee In the event uptime is below 97% for any two consecutive months during contracted hours (equipment unable to perform clinical procedures due to unscheduled equipment malfunction which must not have been caused by excluded circumstances) the following table of credits shall be applicable to the next months service billing. Note: the two monthly periods shall be averaged to determine credit due. UPTIME CREDIT Above 97% 0% 95 - 97% 2% 93 - 95% 6% 90 - 93% 15% Below 90% 20% In the event uptime is below 90% for two consecutive months, Customer may elect to cancel this Agreement in lieu of credit with thirty (30) days written notice. In the event customer fails to exercise such right of cancellation within thirty (30) days of the accrual of such right, it may not do so thereafter. Uptime is calculated on a 24 hours per day by 7 days per week basis. We cap our engineers at the number of systems we assign to them at nine (9) systems. This compares with the OEM coverage model of twenty-two (22) systems per engineer with another twenty-two (22) systems they are backup support on. MagnaServ Field Coverage Model MagnaServ After Hours PM’s Standard MagnaServ MRI and CT Service Contracts include Twelve (12) PM’s per year always performed after your working hours. This deviates radically from standard OEM and other third party ISO service models that perform Quarterly PM’s during your hours of operation. Monthly service on a scanner allows us to head off issues before they result in down time. Doing PM’s after hours keeps us from shutting down your system and costing you revenue.

  12. MagnaServ Strategic Partners • Siemens Medical Solutions USA, Inc Cary, NC • TriMedx/Axxess (Ascension Health) Indianapolis, IN • Universal Hospital Services (UHS) Minneapolis, MN • Crothall Services Group (Compass Group) Wayne, PA • Jannx Medical Systems Consultants, Inc. St. Louis, MO • Equipment Management & Technology Solutions (EMTS) Littleton, CO • Amerinet (GPO) St. Louis, MO • Mid-Atlantic Group Network (MAGNET) (GPO) Mechanicsburg, PA • MedAssets* (GPO) St. Louis, MO • Consolidated Imaging Consultants (CIC) Tempe, AZ • Tenet Healthcare Corporation Dallas, TX • National Healthcare Distribution (NHD) Beachwood, OH * - Pending Contract Awards

  13. MagnaServ GPO Contract Affiliates MagnaServ has signed a new three year agreement to provide MRI & CT service to Amerinet GPO member institutions. MagnaServ is the first medical service company affiliate for Amerinet and we believe this will bring a new level of purchasing power and value to the Amerinet client base.

  14. MagnaServ GPO Contract Affiliate MagnaServ has signed a new three year agreement to provide MRI & CT service as well as mobile MRI and CT rental and lease options to MAGNET GPO member institutions. MagnaServ is the first medical service company affiliate for Amerinet and we believe this will bring a new level of purchasing power and value to the Amerinet client base.

  15. MagnaServ Bottom Line • Service excellence through focus on core competency • Customized service programs to meet your specific needs With MagnaServ as your imaging service provider you will always find: Our reputation and service are the building blocks of MagnaServ Enterprises, Inc. We look forward to being your partner in customized medical imaging solutions

  16. MagnaServ Enterprises, Inc. 2862 SE Monroe Street Stuart, Florida 34997 Toll Free: (866) 283-4288 Fax: (772) 283-4250 Please Visit Us @ www.magnaserv.com

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