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What if your CAD Dies?

What if your CAD Dies?. Brent Finster, Communications Manager, Contra Costa Fire Emergency Communications Center and Raj Nagaraj, VP Engineering, Deccan International. Overview. Background The challenge for a CAD backup system Partial solution: BARB – Run Card Builder

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What if your CAD Dies?

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  1. What if your CAD Dies? Brent Finster, Communications Manager, Contra Costa Fire Emergency Communications Center and Raj Nagaraj, VP Engineering, Deccan International

  2. Overview • Background • The challenge for a CAD backup system • Partial solution: BARB – Run Card Builder • BARB as backup system: Limitations • Solution – DiVa (Dispatch Validator) • CCFECC experience with DiVa • Applicability to other comm. centers

  3. Deccan International • Decision Support Tools For Fire & EMS • Address Strategic and Real-time needs • Strong in both analytical and Fire/EMS field experience • Ten years in business • 90+ clients in U.S and Canada • Turnkey approach • www.deccanintl.com

  4. Contra Costa Regional Fire Communications Center (CCRECC)

  5. Contra Costa Regional Fire Communications Center (CCRECC) • Multi-agency fire & EMS Dispatch Center • Six agencies • Thirteen cities/towns

  6. Background • Contra Costa County Fire contracted for a new CAD System with TriTech • Contract included Deccan products • BARB (Run card builder) • CAD Analyst/ADAM (Station location analysis) • LiveMUM (move-up recommendations)

  7. Background (Cont’d) • Previous CAD used static run progressions based on Fire Station Location

  8. Background (Cont’d) • Backup system was printouts from the old CAD system

  9. Background (Cont’d) • TriTech CAD recommends Closest Resources using GPS/Automatic Vehicle Location • No opportunity to evaluate both static run orders and AVL closest resources with CAD • Committed to go with closest resources

  10. Requirement • Backup system that would allow for a dispatcher to evaluate the static run order (just as if all closest resources were in their home stations) if the CAD or AVL sub-system were to fail • A tool to validate AVL based CAD recommendations

  11. BARB • Box-Area Run Card Builder • Automates Building of Static Run Cards • Station Orders or Unit Orders • Run Cards can be imported into CAD • Running Routes using BARB • Run Cards for Special Events • Street QA Utility

  12. BARB For Disasters

  13. BARB As Backup System: Limitations • BARB Export to Excel • Too cumbersome • 65,000 rows and 78 columns! Phew!!!

  14. BARB As Backup System: Limitations (Cont’d) • Non-dispatcher friendly • Slow processing of large amount of data • Unable to run on dispatcher work station • Non-user friendly - does not allow wrong street spellings

  15. BARB As Backup System: Limitations (Cont’d) • Next Idea • Access rather than Excel • Contact to Deccan to build a front end for BARB • Directly enter a location for search

  16. Solution: Dispatch Validator! • Use BARB output to DiVa to make it more dispatch friendly • Make data processing faster • Make it available to run on dispatcher stations • Permit wrong street spellings • Incorporate the functionality of BARB with user-friendly GUI

  17. DiVa Features & Capabilities • Can be run on dispatcher work station • Call processing time is faster using DiVa • Allows a one-click zoom to the address provided • Allows wrong street spellings • Alias can be set up for street names

  18. DiVa Features & Capabilities (Cont’d) • Allows for abbreviations and short forms for street names • Allows for road network validation • Takes into account one-ways, road and bridge closures, dead ends • Provides for an electronic back-up book

  19. DiVa Features & Capabilities (Cont’d) • Displays cross street names and other major arterials so a user can get good reference of the zoomed in location.

  20. DiVa Experience At CCRECC • DiVa In Use

  21. DiVa Experience At CCRECC (Cont’d) • CAD Backup – eliminate shelves of paper • Fire Prevention – 1st due areas • Insurance Company inquiries • Incident operations in the field • Communications Support Resource

  22. DiVa Experience At CCRECC (Cont’d) • As pick lists for disaster response and area wide resources not capable with CAD

  23. Applicability To Other Comm. Centers • All Comm. Centers need CAD backup • AVL or Not, CAD backup needed • Backup books too unwieldy • Map based software enables instant lookup • Address verification capabilities vital for fast lookup • Unit orders facilitate direct dispatch validation

  24. Questions

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