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The Problem Report System

The INS Problem Report System is a vital tool employed by various HST systems, including APT, DADS, and JWST-DMS-REQS, to efficiently track and manage issues. This collaborative platform allows instrument teams to document how problems were addressed, tested, and resolved. Users can create customized subsystems and monitor the progress of their work requests, receiving email notifications for relevant updates. Additionally, the system features metrics and reporting capabilities, providing a graphical overview of PRs filed over time, ensuring teams stay informed and responsive.

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The Problem Report System

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  1. The Problem Report System How The INS Teams Can Make Good Use Of It R. Diaz February 17, 2011

  2. PR System • Used by many of the HST systems to track their work • APT, DADS, DBMS, CDBS, GSSS, JWST-DMS-REQS, SPIKE-JWST, etc. • Is a good documentation on how the problems were handled, tested, and resolved. • Is a collaborative tool • Is a to do list

  3. PR example

  4. PR System • Instrument Teams can track their work using this system. They can create their own subsystem • Is a way to track how work requested is progressing • Is a way to know if the work of any system affects your instrument. You can get e-mail notifications from selected subsystems

  5. The Hourly Rap Sheet

  6. PR for INSCOS-STIS Subsystem

  7. PR Top Page No registration needed

  8. Main Page for PR members.

  9. Results Page

  10. Advance Search

  11. Custom User Reports

  12. Help on how to create custom reports

  13. Graphic view of # of PRs filed in a given period of time

  14. Subsystem Metrics

  15. Discrepancy Report

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