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View this presentation to learn the best option for providing effective LMS support for your users using the Learning Management System.
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Typical issues with LMS support Lack of prompt service. Inability to understand user issue. Focus on LMS features instead of applicability. Ignorance about training needs. Technical responses.
Typical issues with LMS support Lack of prompt service
Typical issues with LMS support Inability to understand user issue
Typical issues with LMS support Focus on LMS features instead of applicability
Typical issues with LMS support Ignorance about training needs
Typical issues with LMS support Technical responses
Solution? How do organizations respond to these situations?
Internal Administrator Organizations train and assign an internal resource to provide LMS support. Typically, this is in addition to the person’s primary job responsibility.
Internal Administrator What happens when the number of users increase and more courses are uploaded on to the LMS
But… Would they comply with standards during data inputs? Do they have time for a secondary job?
Possible consequences Delayed response to users Reduced interest in users due to frustration Poor response to training modules on LMS Divided focus by sub-administrators Loss of man-hours for core business goals
Poor LMS Administration affects Training ROI
Effective LMS Administration Increase the level of support from the existing LMS vendors. Outsource it to a trusted third-party vendor.
Effective LMS Administration Increase the level of support from the existing LMS vendor Technical responses limited to LMS functionality Lack of understanding of training functions Costly option
Effective LMS Administration Outsource it to a trusted third-party vendor Ability to choose a trusted provider Opting a vendor with knowledge of training function Negotiating as per organizational requirements
Conclusion Outsource LMS administration to free up internal resources. Use an internal team to focus on your core business.
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