1. LMS Administration Madonna Shafer May 8, 2014

2. Agenda Standards Taxonomy Housekeeping Governance Configuration Management Reports

3. Standards – Definition Source:Steve Foreman.  LMS Operations and Governance: Teaming the Beast, Learning Solutions Magazine, September 9, 2013. Standards – LMS Standards include policies, procedures, guidelines, conventions and criteria related to course properties and structures.

4. Standards – Guidelines Branding Consistent naming conventions Consistent content Structure of courses and virtual classrooms

5. Standards – Guidelines On Demand Fiscal Year Course Self Study • Naming Conventions OF15ESSS

6. Standards – Procedures Launch meeting Build Test Quality assurance Launch Issue Tracker on SharePoint

7. Standards – Policies • We keep everyone up and running to the best of our abilities • No one experiences down time • Seamless member experience • Provide a work around when we can’t fix it right away • Answering support tickets as soon as possible • Large groups first • Technical problems • Inquires and general questions

8. Standards – Content Inclusion Policy Online, Webinars, Fellowship, Scholarships Virtual Academies

9. Standards – Content Ownership Policy

10. Standards – Content Life Cycle Policy

11. Standards – Training Information Policy MGMA policy: Retain records for 7 years

12. Taxonomy – Definition Source:Steve Foreman.  LMS Operations and Governance: Teaming the Beast, Learning Solutions Magazine, September 9, 2013. How your organize content in your LMS. Either catalog structure or metadata tags.

13. Taxonomy

14. Taxonomy – Module/On-line Built in On-line section of the LMS Actual part of the course built in Captivate Loaded as a ZIP file Each Part of the module is added individually

15. Taxonomy – Course/Program • Built in the Program section of the LMS • Each module is added individually

16. Taxonomy – Curriculum/Program • Built in the Program section of the LMS

17. Taxonomy – Catalogs

18. Taxonomy – Metadata

19. Housekeeping – Definition Source:Steve Foreman.  LMS Operations and Governance: Teaming the Beast, Learning Solutions Magazine, September 9, 2013. • Cleaning up your LMS data • Archive courses • Merge duplicate accounts • Automation – use the LMS to automate these tasks once standards are established

20. LMS Housekeeping • After each Program/Cohort • Facilitator Led • Move registrants to self-study • Archive 2 weeks after closing date • Webinars • Automatically archived 2 weeks post live date • Year-end • Self paced • Archive 8 weeks after end of fiscal year • On demand webinars • Archive 8 weeks after end of fiscal year

21. Governance – Definition Source:Steve Foreman.  LMS Operations and Governance: Teaming the Beast, Learning Solutions Magazine, September 9, 2013. LMS implementation must be in alignment with the goals and needs of the organization and in MGMA’s case, Users/Member Experience Consists of Governance Structure so issues are escalated to the appropriate level

22. LMS Governance • Governing Board • Key Stakeholders • Stephanie Smith and Melissa • LMS Steering Team • Represent user groups that rely on the LMS (i.e., learners) • eLearning, Professional Development and Member Engagement Teams

23. LMS Governance – Operations • LMS operations • LMS reliability, conformance to standards, and meets the needs of the organization • eLearning Team • Content owners • Responsible for the quality of the learning programs they own • Professional Development and Member Engagement • Administrators • Responsible for the accuracy and thoroughness of content configuration in the LMS • eLearning Team

24. LMS Governance – Operations • Technical support • Training, IT and vendor Staff

25. Configuration Management – Definition Source:Steve Foreman.  LMS Operations and Governance: Teaming the Beast, Learning Solutions Magazine, September 9, 2013. Documenting your LMS Configurations settings

26. Configuration Management – MGMA Personify Adobe Connect API API Kentico Store LMS Pushes User Profiles to LMS

27. Configuration – Personify Set up • Product Type • Meeting • Class • Education - Online • Subclass • Instructled – API • Selfpaced – API • Virtual – No API • Weblive – API • Webrecord – API

28. Configuration Management – Catalogs • Webinar Passport • Access to the webinar catalog • Large Groups • Access to all eLearning and webinar catalogs • Everyone else • No catalog access • Access controlled by purchase in the store

29. Configuration Management – Catalogs

30. Configuration Management – Catalogs

31. Configuration Management – User Roles

32. Configuration Management – User Roles

33. Configuration Management – User Roles

34. MGMA Configuration Management Transcripts Certificates

35. On-line Reports – Top 10

36. On-line Reports – Top 10

37. On-line Reports – Top 10

38. Thank you Questions?