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LifeLinks Language Services

Communicating with Non-English Speaking and Hearing Impaired Clients, In: Appointments Admissions Labs Diagnostic Testing Pharmacies OB/GYN General care Patient education Social services Claims Finance Operating Room Recovery Room Emergency Room Patient’s Room.

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LifeLinks Language Services

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  1. Communicating with Non-English Speaking and Hearing Impaired Clients, In: • Appointments • Admissions • Labs • Diagnostic Testing • Pharmacies • OB/GYN • General care • Patient education • Social services • Claims • Finance • Operating Room • Recovery Room • Emergency Room • Patient’s Room LifeLinks Language Services “Thou shalt not …put a stumbling-block before the blind…”-Leviticus XIX, 11.

  2. 47 million Americans have limited or no English ability Census 2000 179 languages spoken in the United States in 2003 Conclusion:Language barriers will continue to impact the US Legal System in contrast to the need for efficiency and accessibility, and reduce legal liability / patient claims. Efficiency. LifeLinks Language Services bills from the time that the interpreter is on the phone, not for connect or access time. Effectiveness. You have the assurance of accurate, reliable patient communication. Cost-Effective compliance with Title VI of the Civil Rights Act of 1964. Title VI says any entity receiving public funding must make services accessible to everyone, regardless of language or national origin. US Healthcare System and Non-English Speaking Individuals

  3. Language Usage – 2002

  4. Available Languages • The LifeLinks system can speak any of the following languages: • These 150 languages represent 99.8% of all customer requests from the 6,700 languages spoken in the world today, and is subject to change based on evolving customer needs. Pampangan Pangasinan Pao-An Papiamento Pashto Pidgin English Polish Portuguese Portuguese Creole Punjabi Quechua Quiche Rhade Romanian Russian Samoan Sango Senegalese Serbian Shanghai Afrikaans Akan Albanian Amharic Arabic Armenian Assyrian Azerbaijani Bahnar Bambara Basque Belorussian Bengali Bosnian Bulgarian Burmese Cantonese Catalan Chaldean Chaochow Chavacano Cherokee Croatian Czech Dakota Danish Dari Diula Dutch Estonian Ewe Farsi Fijian Finnish Flemish Fon French French Canadian Fukienese Fuzhou Ga Italian Jakartanese Japanese Jarai Javanese Jola Kanjobal Kashmiri Khmer (Cambodian) Kikuyu Korean Krio Kurdish Lakota Laotian Latvian Lingala Lithuanian Uganda Luxembourgeois Macedonian Malay Malagasy Malayalam Maltese Mandarin Mandinka Mankon Marathi Mien Mongolian Navajo Neapolitan Nepali Nigerian Pidgi EnglishNorwegian Ojibway Oromo Sicilian Sinhalese Sindhi Slovak Slovenian Somali Spanish Swahili Swedish Szechuan Tagalog Taiwanese Tamil Tibetan Tigre Thai Tigrinya Toishanese Tongan Toucouleur TshilubaSango Senegalese Serbian Shanghai Sicilian Sinhalese Sindhi Slovak Slovenian Somali Spanish Swahili Swedish Szechuan Tagalog Taiwanese Tamil Tibetan Tigre Thai Tigrinya Toishanese Tongan Toucouleur Tshiluba Turkish Ukrainian Urdu Vietnamese Visayan Wolof Yiddish Yoruba Turkish Ukrainian Urdu Vietnamese Visayan Wolof Yiddish Yoruba Gaddang Gaelic Georgian German Greek Gujarati Haitian Creole Hakka Hawaiian Hebrew Hindi Hmong Hubei Hungarian Hunanese Ibanag Ibo Icelandic Ilocano Indonesian

  5. Direct Access to Languages • No advance scheduling • Fees are based on usage (1) Patient NeedingLanguage Support (3) LifeLinks Language Interpreter Appears On-screenWithin Seconds (2) Hospital / Nurse Types Language Onto Computer Monitor interpreter Patient (4) Nurseproceeds with pre-operative or dischargeinstructions or questionswith the patient 3-WAY CALL Hospital / Nurse LifeLinks Language Hospital Interpreter How It Works – Medically Trained Interpreters

  6. Full-Featured Choice Economical Choice Your Choice of Video-Interpreting Equipment • Easy to use and learn • Completely integrated system including camera, 12.1" LCD screen,speakers,cables and microphone. • Ultra thin portable frame. • Bandwidth: up to 768 kbps IP • PC Card input for wireless LAN connection • Highest level of standards-based encryption • Fixed location or wireless • Ideal for clinics, emergency room, admitting, etc… • Attachable to any monitor in your hospital • Bandwidth: up to 768 kbps IP

  7. LifeLinks: affiliated with the largest global provider of on-demand language services on a computer monitor • On-screen-Video-Interpretation with average connect time of less than one minute • Over-the-Phone Interpretation: 150 languages 24 x 7 with average connect time of less than 60 seconds • Millions of interpretations • Thousands of calls per day • Medically trained interpreters • On-screen-Video-Interpretation, American Sign Language, & Phone-based Interpretation LifeLinks Language Services

  8. 1. Attaches to any electrical outlet in hospital; no other connection needed. No construction or opening of walls 2. Uses hospital’s broadband at flat rate per month 3. Sign Language available 24/7/365, on demand 4. Sign language interpreters work only for hospitals 5. Hospital can do multiple simultaneous sign language interpretations 6. Equipment is inexpensive, light in weight, mobile, modular and upgradeable 7. Replacement equipment will be made available and stored on-site 8. Same equipment can also do live video-interpreting 24/7/365 9. Video-interpreting costs little more than over-the-phone interpreting 10. Available languages tailored to hospital's demand. 11. Interpreting sessions are recordable and digitally accessible, prn. Eleven Advantages of the LifeLinks™ Sign Language & Video-Interpreting System Alternative Systems 1.Requires expensive ISDN connection. Cannot be accessed except in designated rooms / locations 2.Additional per minute long distance tariff from Phone Company 3.Available only certain hours 4.Questionable healthcare specialization/experience 5.Only one sign language session possible at a time 6.Equipment is expensive, heavy, difficult to move, non-modular and expensive to upgrade 7.Replacement equipment takes weeks to arrive 8.Video-interpreting either not available or limited in languages and times 9.2-3x the price of phone interpreting 10.Limited languages/times 11.Impossible to do.

  9. 1. Can be installed in less than a week from date of request to a branch of hospitals existing broadband. 2. Interpreting units can be permanently attached to clinic televisions/monitors. 3. Interpreting units can attach to any patient in-room TV, even those suspended from ceiling. 4. If stolen or broken, "not the end of the world." 5. Interpreting units can be lifted with one hand. 6. Units can be transported in the back seat of a car. 7. Mobile flat LCD screen is unbreakable. 8. Interpreting units can attach to any monitor in hospital. 9. Interpreting units are encased, protected and enclosed. 10. Interpreting units are inexpensive, designed and manufactured by LifeLinks. Ten More Advantages of the LifeLinks™ Sign Language & Video-Interpreting System Alternative Systems 1.Takes 6-8 weeks just to install line 2.Units are too expensive to assign to one clinic exam room. 3.Impossible, TV is suspended, unit is on ground 4.If stolen or broken- a major catastrophic expense. 5.Units weigh over 50 lbs. 6.Units need a truck. 7.Screen is breakable. 8.Impossible/ cumbersome 9.Units are separate, inelegant 10.Units are expensive, components come from other manufacturers

  10. Eliane Uscher, Dipl. Interpreter Univ. Zurich888-465-HEAL 718.543.4100e.uscher@Lifelinks.net LifeLinks LLC 3333 Henry Hudson ParkwayRiverdale, NY 10463 Endorsed by Deaf Counseling and Advocacy Agencies Nationwide How To Reach LifeLinks Language Services

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