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Health Information Ambassador Program at Sharp Memorial Hospital

Health Information Ambassador Program at Sharp Memorial Hospital. Jackie Davis, MLIS. Volunteers and Staff A set of behavior standards and “must haves” Integrated into everything we do and brings it to life. Patient Family Centered Care Team. PFCC model of care:

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Health Information Ambassador Program at Sharp Memorial Hospital

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  1. Health Information Ambassador Program at Sharp Memorial Hospital Jackie Davis, MLIS

  2. Volunteers and Staff • A set of behavior standards and • “must haves” • Integrated into everything we do and brings it to life.

  3. Patient Family Centered Care Team • PFCC model of care: • - Partnership between health care providers and patient • - Families have important role in healing

  4. 4 Concepts for patient family centered care • Dignity and respect • Information sharing – complete, accurate for partnering in their own health and decision-making • Participation • Collaboration

  5. Planetree designation • “…the Planetree Designation ProgramTM is the only program to formally recognize excellence in patient- and person-centered care across the continuum of care” www.planetree.org

  6. FLOWCHART 2. Check in with Health Library 1. Beginning of Volunteer shift Patient/Family Information Request 3. Begin Rounding 7. Fill out online log and debrief with Health Librarian 4. Fill out request form from patient, family, health professional 6. Deliver filled information request to Patient Room 5. Deliver requests to Health Library in OPP

  7. Volunteer Training

  8. The Community Health Library - Your Partner for Health Education and Wellness If you are living with a new diagnosis, would you like to gain more understanding of your current condition? Would you like more information on how to live a healthier life? Our team of professional health librarians are prepared to assist you and your loved ones with any of your health education and wellness needs. Please complete the form and the team will begin working for you to address any information needs on health topics for you or your loved ones. NAME____________________PHONE________________DATE____________ I prefer to get the information through  Mail – address _________________________________________________  Email – address ________________________________________________  Hospital room number____________ Pick up at the Cushman Health Library in the Sharp Memorial Hospital Outpatient Pavilion 3075 Health Center Drive, First Floor, San Diego 92123 Health topic(Be as specific as you can -- do you want us to find general information, diagnosis, causes, treatments?) _____________________________________________________________________________________________ Language preference __________________ Please submit your request through your nurse, email (library@sharp.com), fax 858-939-5032, Text 1-(858) MED-EASY. You may also reach us by phone at 858-939-5030. Hours: Monday-Friday 8:00am – 6:00pm FORMS

  9. Networking • 23 Healthcare organizations have contacted me for more information!

  10. Challenges • 1. Volunteers – • get sick, • take vacations, • students have finals

  11. Staff new staff per diem staff level of comfort of experienced staff

  12. Qualitative measures • Quotes ~ • “A patient was so grateful for our health information service because she didn’t really understand much about her condition and didn’t have family around to help. She also really appreciated the time I spent with her.”

  13. Contact Info • Jackie Davis, MLIS • Jackie.davis@sharp.com • (858) 939-5031

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