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the WHY

Discover the significance of knowing "why" in various aspects of life, including ownership. Explore how understanding the reasons behind actions promotes compliance, reduces conflicts, and improves communication. From office policies and procedures to scripting and patient care, learn how knowing the "why" empowers individuals and teams.

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the WHY

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  1. ? the WHY Parker Seminars- Las Vegas 2019

  2. Knowing “the why” = ownership

  3. Who? • What? • When? • Where? • AND wait for it….. • WHY? ‘WHY’ is the most important interrogatory word!

  4. It all starts when we are kids…

  5. Why do I need to hold your hand in the parking lot? So you don’t get squished by a car… ‘Because I said so!’ This will never cut it although we all say it! But why? It is important for them to know the why of things to make order of their world. It is important because it gives them a reason to follow your directions, instructions, warnings and advice…

  6. The number one question for police is why? Also known as the motive. If they know why it will likely lead to the who!

  7. SO WHY DOES KNOWING THE ‘WHY’ HELP ME? When you know the WHY... It helps you to OWN what you do and say on a daily basis KNOWING THE WHY = LESS CONFLICT AND MORE COMPLIANCE (FOR TEAM, DOCTOR AND PATIENT) * Scripting * Office policy & procedures * Chiropractic

  8. MAY THE FORCE BE WITH YOU! D*Y*F*E*Y*W*L*F Why is a star wars character next to a grocery aisle in this slide?

  9. Scripting • Answering the phone • Greeting • Information gathering • Scheduling • Cancelling/rescheduling appointments • Cluster booking • Report of findings • Bringing an advocate • Financial ROF Why scripting protects you and the office

  10. Policies & Procedures Why do I need this information? • OATS/FOAS • Insurance • HCFA • Software • Why do we need a WRITTEN policy/procedure? • COMPLIANCE • Coverage for when team member is absent • Ability to point to: “It’s office policy” to help address a patient’s ‘WHY”

  11. Why does chiropractic work? • Why does a patient need to see the doctor X times/week? • Why does the doctor use specific techniques for a particular patient or condition? • Why is the patient coming to see you now (goals)? Why chiropractic care?

  12. why Ask the

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