1 / 9

IT Store Proposal

IT Store Proposal. Narayanan Nair, Gary W. Kipp 1/20/2014. IT Store Concept. Build a service catalog for IT Services / Products IT Products (PCs, printers, cell phones, software, etc.) IT Services (cubical moves, radio programming, voice mail, etc.) Security Related Provisioning

cruz
Télécharger la présentation

IT Store Proposal

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. IT Store Proposal Narayanan Nair, Gary W. Kipp1/20/2014

  2. IT Store Concept • Build a service catalog for IT Services / Products • IT Products (PCs, printers, cell phones, software, etc.) • IT Services (cubical moves, radio programming, voice mail, etc.) • Security Related Provisioning • Build on newly deployed ‘IT Service Center’ • Customer focused GUI – tailored to non-IT audience • Transformative design

  3. Phase 0 : Service Center (Dec 2013)

  4. Phase 1 : Service Center (Mar 2013)

  5. Phase 1 : Service Center (ctd) Report a Problem Software for my PC Peripherals / Accessories for my PC New PC Request Security Access Changes Virtual Desktop PC Hardware & Accessories ( Clear Selection )

  6. Phase 1 : Service Center (ctd) (Chat) Procedural Help with an Application (Self Help) Procedural Help with an Application Software Problem Hardware Problem PC Hardware & Accessories ( Clear Selection ) Report a Problem ( Clear Selection )

  7. Phase 1 : Planning • Currently collecting customer request types and endpoints • Can table drive most of the new user interface • Graphics – around 40 given current categories

  8. Phase 2: Add Searches • Need to collect meta data to drive search to respective provisioning / ticketing systems (eCOMS, OSS Tickets, Access Requests, Identity Management, etc.) • Data will still be collected and stored in each respective system, but displayed in IT Service Center

  9. Phase 1 : Service Center (Mar2014) Start by selecting a product category below… PC Hardware & Accessories Software for My PC Printers / Toner Cellular Phones & Data Services Radios and GPS Desk Phones, Voicemail, & FAX Search Categories Other IT Requests

More Related