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CRS 10/1/13 Go Live Lessons Learned

CRS 10/1/13 Go Live Lessons Learned. January 15, 2014. CRS Lessons Learned. How to utilize AHCCCS Online (change in website design shortly after go live made it difficult to locate the CRS enrollment information). Members, PCP, RBHA and Specialists communication

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CRS 10/1/13 Go Live Lessons Learned

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  1. CRS 10/1/13 Go LiveLessons Learned • January 15, 2014

  2. CRS Lessons Learned • How to utilize AHCCCS Online (change in website design shortly after go live made it difficult to locate the CRS enrollment information). • Members, PCP, RBHA and Specialists communication • Start early and communicate often • Include as many downstream resources so they all hear/see the same thing • Don’t assume providers/members are aware of AHCCCS program changes or understand the nuances of Medicaid, CRS or RBHA system. Confidential Property of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

  3. CRS Lessons Learned • Knowing terminology – behavioral health Vs. physical health • BH providers operational processes are very different than medical. For example how services are funded and paid • Include other health plans and AHCCCS in communications plan so everyone has information Confidential Property of UnitedHealth Group. Do not distribute or reproduce without express permission of UnitedHealth Group.

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