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Process development expereince in Hungary

Process development expereince in Hungary. Process optimization Simplification Less administrative burden Electronization Smart e-government services Data connection (one-time data). Our approach. Project selection. Contracting. Reduction of administrative burden

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Process development expereince in Hungary

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  1. Processdevelopmentexpereincein Hungary

  2. Process optimization Simplification Less administrative burden Electronization Smart e-government services Data connection (one-time data) Ourapproach

  3. Project selection

  4. Contracting

  5. Reduction of administrative burden Submission of application on CD Shorter and simplified application sheets Simplified way of declaration Limited number of Annexes Reduced number of contract documentation Mimimum documentatation for contracting Process optimization

  6. Process optimization – project selection • Simplification • Single Operations Manual • Standard selection procedure • Simplified decision making • Shorter deadlines on the institutional side • Electronic communication prioritized

  7. Levels of process electronization E-submission combined with paper E-submission combined with declaration E-submission combined with authentication Fully paper-based Level 0 Level 1 Level 2 Level 3

  8. Components of process electronization Capacity • IT development • User surface • Institutional surface • Instant messaging Procedures

  9. Callfinder E-tools Institutionale-tools Homepage Beneficiarye-tools Offline filling-intool Online evaluation Wednesday Beneficiary Beneficiaryfinder Online follow-up Automaticdecisions Instant messenger Data connections E-contracting Reminders

  10. Development of coding

  11. Planning: pilot project • universal solution certificate service provider from the market • simple, common & important part of the procedures part of financing • more institutions MAs, IBs, CA, Treasury • limited number of users 264 Design: 6 months • detailed TS • workaround plans • smooth change management Development: 2 months Planning and development

  12. 264 users from 14 institutions • identify • register • equip • train Introduce something untouchable… Make users like the tool… Measure results, benefits, advantages… Involve more • users • parts of procedures Introduction….

  13. Thank you for your attention!Tamas.Laposa@nfu.gov.huNDA - Hungary

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