Week 5 – Unit 11: Change

1. Week 5 – Unit 11: Change • Quote of the Week • There is nothing premanent except change. - Heraclitus of Ephesus (535 - 475 BC), Greek philosopher

2. Week 5 – Unit 11: Change • Definition of Change • http://dict.die.net/change/ • http://en.wikipedia.org/wiki/Change

3. Week 5 – Unit 11: Change • Discussion - Starting Up • Rank streesful situations • Discuss attitudes to change in general & at work • Exercise A • Exercise B • Exercise C

4. Week 5 – Unit 11: Change • Discussion – Additional Resources • An article Are you sure you are up to the 24 hour economy? which focuses on the new pace of business and on practices of round-the-clock working. • Are you sure you are up to the 24 hour economy? • http://www.fastcompany.com/online/28/24hour.html • Article on the work of psychologist Will Calmus • Three of the most common forms of resistance to change & offered his prescription • http://www.fastcompany.com/online/12/whyresist.html • An interesting list of 50 reasons why we can't change • http://www.fastcompany.com/online/00/change.html

5. Week 5 – Unit 11: Change • Texts – Reading: Managing Change • Exercise A • Exercise B • A CEO's views on managing change • Jack Welch, CEO General Electric • Exercise C, D, E, & F

6. Week 5 – Unit 11: Change • Texts – Parallel Reading • Useful articles assessing the contribution of CEO Jack Welch to GE's success. • http://www.ge.com/news/welch/index.htm

7. Week 5 – Unit 11: Change • Texts – Listening: Resistance to change • An interview with an independent management consultant • Jeremy Keeley, an independent management consultant • Exercise A & B, 1st part of interview, 11.1 • Exercise C, 2nd part of interview, 11.2 • Exercise D & E

8. Week 5 – Unit 11: Change • Language Review – Reporting • If the reporting verb is in the present, there is no tense change • When the reporting verb uses a past tense, usually move the verb in the other clause one tense back • When use would to report statements about the future with will • When reporting yes/no questions, use if or whether, & change the tense if necessary • If a question begins with a question word, we report the question using a different word order • Exercise A, B, & C

9. Week 5 – Unit 11: Change • Skills – Meetings • Quote: ‘There are three things you can predict in life: tax, death, and more meetings.’ – Mike Moore, Sydney Morning Herald • What kind • Where • When • Why • How often • Who

10. Week 5 – Unit 11: Change • Skills – Meetings • Exercise A & B • Exercise C • Exercise D, 11.3 • Exercise E

11. Week 5 – Unit 11: Change • Skills – Useful language • Stating aims • Disagreeing • Asking for opinions • Agreeing • Dealing with interruptions • Giving opinions • Requesting action • Asking for clarification • Exercise F

12. Week 5 – Unit 11: Change • Skills – Additional Materials • The Society of Human Resource Management (SHRM) offers an archive of its HR magazine. • http://www.shrm.org/hrmagazine/archive/ • Interesting articles on the impact of downsizing • http://www.shrm.org/hrmagazine/archive/downsizing.htm • Fast Company, an online business magazine, deals with issues relating to the New Economy and the new workplace. • Thought-provoking articles on change. • http://www.fastcompany.com/online/resources/change.html • A useful article profiling Barbara Kux, Vice President for Eastern Europe at Nestle, and her principles for managing change in Eastern Europe. • http://www.fastcompany.com/online/00/kux.html

13. Week 5 – Unit 11: Change • Case Study – Acquiring Metrot • Agree on changes at a company that has been taken over • Task • Separate meeting • Cornerstone executives • Executives of Metrot • Meeting as one group • Reasons for the resistance to change • Suggestions for managing the change more effectively • Action plan to raise staff morale and resolve the present problems

14. Week 5 – Unit 11: Change • Case Study - Writing: Action minutes