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Defining Roles and Responsibilities for Successful Yammer Rollouts

A successful Yammer rollout relies on a dedicated team representing a cross-section of your organization. This guide outlines essential roles such as Project Manager, Community Manager, and Executive Leader, among others, that are critical for executing tasks effectively and on time. Each role includes estimated hours of commitment needed pre- and post-launch. Depending on your organization’s size, there may be overlap in roles. By assembling a strong Steering Committee and utilizing available resources, ensure a well-structured and effective Yammer implementation.

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Defining Roles and Responsibilities for Successful Yammer Rollouts

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  1. Network Roles & Responsibilities

  2. Define your Steering Committee The most successful Yammer rollouts occur when a committed team of individuals, representing a cross-section of your organization, executes all tasks effectively and on time. This guide is intended to outline the roles required for a successful, enterprise-wide rollout. As you review each of the roles, keep in mind that engagement guidelines indicate the estimated number of required hours per-week that the resource should commit pre- and post-launch. Depending upon the size and makeup of your organization, it is also possible for some of these roles to overlap or to have one team member fulfill multiple roles.

  3. Define your Steering Committee High-level overview of each role within the rollout team:

  4. Project Manager

  5. Business Owner

  6. Community Manager

  7. Executive Leader

  8. Group Leaders

  9. Power Users

  10. Education Lead

  11. Communication Lead

  12. HR Manager

  13. Technical Specialist

  14. Yammer Resources Yammer Customer Network: https://www.yammer.com/yammerycn/ Yammer Technical Support: https://help.yammer.com/home Communication Materials: • Communication plan: http://success.yammer.com/essentials-for-success/communication-plan/ • Yammer FAQ: http://success.yammer.com/essentials-for-success/yammer-faq/ Training Materials: • Yaminar Videos: http://success.yammer.com/learning-center/yaminars/ • Intro to Yammer PPT: http://success.yammer.com/essentials-for-success/getting-started-training-guide/ • New User Guides: http://success.yammer.com/essentials-for-success/new-user-checklist/, http://success.yammer.com/essentials-for-success/ready-set-go/ Yammer Education Services: • Events: http://success.yammer.com/events/ • Certifications: https://about.yammer.com/certifications/ Technical Guides: • Admin Guide and Integration Manuals: http://success.yammer.com/admin-corner/

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