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Transforming Government Services: A Collective Vision for Effective Citizen-Centric Delivery

This presentation by Charles F. Gerhards, Chief Information Officer of Pennsylvania, outlines the vision for a more effective, citizen-centric government. It emphasizes the goal of creating a "single face of government" that unifies services, streamlines business processes, and enhances leadership and empowerment across state and local agencies. With initiatives such as PA PowerPort and the Justice Network (JNET), this approach aims to foster collaboration, eliminate friction, and expand opportunities for economic development and public safety.

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Transforming Government Services: A Collective Vision for Effective Citizen-Centric Delivery

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  1. NGA e-Gov’t Task Force Changing the Face of Government: Collective Vision for More Effective Service Charles F. Gerhards Chief Information Officer Commonwealth of Pennsylvania June 6, 2001

  2. PA ELECTRONIC GOVERNMENT FRICTION FREE GOV’T SINGLE FACE OF GOV’T Gov. Ridge’s Vision STATE AGENCIES

  3. Gov. Ridge’s Vision • Single face of government • Unifying state government services • Seamless transition from state to local services www.oit.state.pa.us

  4. Gov. Ridge’s Vision • Friction-free government • Citizen-centric vs. government-centric service delivery • Streamlining business processes

  5. Implementing the Vision • The importance of leadership & empowerment PA Gov. Tom Ridge

  6. Implementing the Vision • PA PowerPort • Organized byfunction notagency • Unifying technology

  7. PA Public Website Activity 2.5billionhits

  8. Implementing the Vision • PA-DSF technology • Standards based • Web generator • Component sharing • State/local pilots

  9. Seizing Opportunities • PA Open for Business(EconomicDevelopment) • Multi-agency • Expand to local governments • www.PAOpen4Business.state.pa.us

  10. Seizing Opportunities PA Open for Business – 20,000 Registered Users www.oit.state.pa.us

  11. Seizing Opportunities • The Justice Network (JNET)(Crime Fighting) • Multi-agency • Local & federalgovernmentparticipation • www.pajnet.state.pa.us

  12. Seizing Opportunities • JNET Success Stories • Used by PSP to apprehend a rape suspect • FBI uses JNET photos to identify robbers, kidnappers, and murders • JNET aids in re-incarceration of escapee • JNET protects innocent man from arrest • PA Board of Pardons notified of arrest of pardon applicant via JNET www.oit.state.pa.us

  13. Raising the Bar • More can be done among states • Sharing expertiseand experiences • Adopting standards • Sharinge-government applications NASCIO is leading these efforts www.oit.state.pa.us

  14. Raising the Bar • More can be done at federal level • Coordination with states • Build once use 50 timesapproach • Provide flexibility infederal funding A federal CIO is needed

  15. The Ultimate Vision STATEServices FEDERALServices LOCALServices

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