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Standard Contract Forum 26 September 2006 13.30 Customer Suite, BT Centre, London

. Standard Contract Forum 26 September 2006 13.30 Customer Suite, BT Centre, London. Standard Contract Forum Tuesday 26 Sept 2006 . AGENDA Introduction and Notes of Previous Meeting Consult 21 Emergency Service (VOIP Originated Calls) Pathfinder/21CN and SIA Update

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Standard Contract Forum 26 September 2006 13.30 Customer Suite, BT Centre, London

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  1. . Standard Contract Forum 26 September 200613.30Customer Suite, BT Centre, London

  2. Standard Contract Forum Tuesday 26 Sept 2006 • AGENDA • Introduction and Notes of Previous Meeting • Consult 21 • Emergency Service (VOIP Originated Calls) • Pathfinder/21CN and SIA Update • STP Working • Review of New and Amended Schedules • Any Other Business

  3. Consult21 Update 25/9/06

  4. Agenda • Steering Board Agenda • RAG Update • Cost and Risk Management project: Update • Programme Progress • Consultations & Briefings • CP Engagement • Recent Announcements

  5. Working Group Status September 2006 RAG • Architecture & Framework • Network Structure • Systems & Processes • Network Hooks • Products • Interconnect & Portfolio • Broadband • Line Access • Point to Point • Conformance Testing • Implementation & Migration • Communications

  6. RAG Status Green Key Issues (For Discussion) None recorded Network Structure Key Milestones August/September Achievements Resolved the approach to voice quality measurements to ascertain migration success to align with CT WG. Draft top-level description of BT‘s NGN and a description of how products are supported and accessed. Working though a potential issue with the use of Geographic Number Portability Databuild Information (PDI) tables. Drafted top-level description of BT‘s NGN and a description of how products are supported and accessed September/October Work plan Progress inventory of the components of BT's NGN to sites, logical and topological relationships and seek indications of the type of network inventory data that will be needed to enable investment scenario planning. Progress White Paper on network technical rules and guidelines for NGN voice interconnect (will be used to inform the revision of Annex A to the SIA) Time (G) Cost (G) Quality (G) Customer Sat. (G) Information (G) Status:

  7. RAG Status Green Key Issues (For Discussion) None recorded Systems & Processes Key Milestones August/September Achievements Presentation & discussion on how multi-party service provider scenarios will work – need for all of Industry to work together. 20CN vs. 21CN Systems flag requirement submitted to 21CN Project Control Board for consideration. 2nd Issue of Systems Roadmap consultation now closed – little feedback received. September/October Work plan NICC B2B group 18th September. Sub-Group to be held 15th September to more clearly define ToRs and boundaries between C21, NICC and 21CCE programmes. Time (G) Cost (G) Quality (G) Customer Sat. (G) Information (G) Status:

  8. RAG Status None Key Issues (For Discussion) N/W Hooks & Common Capabilities Key Milestones June/July Achievements Working Group now closed. Common Capability & BTW Products workshop agenda finalised. Date confirmed for 22/9/06.. Time Cost Quality Customer Satisfaction Information Status:

  9. RAG Status Green Key Issues (For Discussion) Industry agreement to solution for PSTN Emulation outstanding PSTN Emulation product delivery delayed to Mar 08 due to industry need for more time to agree preferred option Final review of Obligatory products list required Pathfinder product review criteria required Timeline needed for VLAN (extension to Metronode) product Product developments reviews required Interconnect & Portfolio • Key Milestones • August/September Achievements • VIC product launched • All VIC contracts signed • 2 Options for PSTN Emulation offered to industry for agreement • Jim Moulder (Global Crossing) nominated as co-chair • September/October Work plan • Issue Outline product description for each of the two PSTN Emulation options • Use industry advocates and co-chair to drive industry agreement Time (G) Cost (G) Quality (G) Customer Sat. (G) Information (G) Status:

  10. RAG Status Red Key Issues (For Discussion) If IPstream First goes ahead, Industry are very concerned about IPstream migration (e.g. number of CBUK changes and impacts on their own systems and call centres) Many customers require out of hours grooming especially for business customers and ask that this is considered. Lack of commercial principles is a major issue for Industry as they try to make decisions on future suppliers and products. w-BBC Consultation will have to be extended to November to take commercial considerations into account. Broadband (inc LLU) Key Milestones September Achievements Working Group held on 5 September 31 attended from 16 Industry companies plus Ofcom, Openreach and BTW. 4 Broadband Condocs issues with closing dates from July 31st to September 4th. Openreach presented their response to Industry on the LLU Condoc and closed the Consultation at BB/LLU WG. Work now continues at the IMWG BB Experts Sub-Group. September/October Work plan Next meeting is 9 October when Datastream and IPstream will close consultation with BTW responding to Industry on the Condocs (closed for Industry responses on 4 September). W-BBC consultation will close at the 7 November meeting with future BB consultation will move to BAU forums. Time (R) Cost (R) Quality (R) Customer Sat. (R) Information (R) Status:

  11. RAG Status: Green Key Issues Communications with all BTW and openreach customers, including the 300 smallest. Openreach are organising 4 events to achieve this. Voice Line Access needs more promotion within the CP customer base. An Openreach sponsored event is planned for BT Tower on 6 November. Need to agree Standards for SIP-I in NICC and ETSI. (Voice Line Access) Further work required in Network Structures and in BTW to support the network aspects of the VLA product. Line Access Key Milestones August/September Achievements Line Access Working Group met on 12 September 2006. 11 Industry attendees and 1 Ofcom plus 5 BTW and Openreach. Voice Line Access Condoc issued and response period closed on 31 July with 3 replies. VLA Bilaterals offered and one held with constructive feedback. September/October Work plan Initial consultation on VLA product has closed with only 3 replies. Promote the VLA product at a re-launch event on 6 November at BT Tower Set up experts sub-group to rewrite product description and customer proposition in advance of the 6 November Next meetings on 30 October and 27 November 2006. Time (G) Cost (G) Quality (G) Customer Sat. (G) Information (G) Status:

  12. RAG Status Amber Key Issues Plan of record for sub 2M products has not been amended despite reminders. Industry have concerns that sub 2M leased line developments are being given insufficient priority and resource. Utility customers and other Infrastructure customers need info on alternative products before 2008 as they have long lead times. TILLAP and TILLBP starting to tie in with other products Point to Point Key Milestones August/September Achievements Working Group meeting held on 7 September, attended by 21 people, representing 8 CPs plus BTW and Openreach. Presentations (a) TILLAP/TILLBP (b) MSIL 5 WES Condocs issued with good responses from Industry. September/October Work Plan Next meeting 27 September 2006 Bilaterals continue with CPs and Utilities on Utility customer requirements in 21CN plus a presentation at ETUG on 2 October 2006. Openreach to give final response and close consultation to the 5 WES Condocs. Time (R) Cost (A) Quality (A) Customer Sat. (A) Information (A) Status:

  13. RAG Status: Amber Key Issues (For Discussion) More detail required on the trials identified in BT’s 21CN Implementation Strategy and Plan e.g. BB First Pilot Greater understanding and transparency on how Voice Quality will be assessed for Pathfinder [BRIEFING C21-CT-017 WILL DEAL] Conformance Testing Key Milestones August/September Achievements Complete definition of Service interoperability Test Schedule Initial discussions undertaken on incorporation of Voice Quality assessment within Testing programme Review CP Test facility Requirements and Test Request process Created CPE Testing Experts forum September/October Work plan Publish Test Result policy & review process Initiate Test Results Reviews Publish TE Testing and Trials Briefings Time (A) Cost (A) Quality (G) Customer Sat. (G) Information (A) Status:

  14. RAG Status Amber Key Issues (For Discussion) Framework required to facilitate planning for Tranche 2/3 of DLE to NGS migration Lack of detail on Broadband First Pilot which will underpin BB migration Jul-Dec 2007 Further clarity needed on the Pathfinder Customer experience Further clarity/discussion of impacts required on BB migration implementation Issues with the National Migration plan have delayed formal issue Implementation & Migration Key Milestones August/September Achievements Updated pathfinder definition Briefing published (IM-013) and reviewed at Pathfinder forum (8th August) Publish Pathfinder Entry & Exit (following consultation) Working group plan updated to align with Pathfinder Phase1A Entry Process established for CP participation in development of SME/corporate end customers scenarios to aid migration preparation Published design briefing for MCC September/October Work plan Commence planning for migration of emergency & critical services during Pathfinder Publish updated Pathfinder Briefing prior to Pathfinder experts forum (19th Sept) Publish Plan of Record at Issue Status (end Aug) Time (A) Cost (A) Quality (G) Customer Sat. (A) Information (A) Status:

  15. RAG Status Green Key Issues (For Discussion) Proposal to inc end user cust sat questions in Carlson migration survey rejected by WG Migration Communications Key Milestones July/August Achievements The comms group met 1st September, agreed that messaging sub-group will be discontinued. Future messaging output will be handled by the main WG. Extra meetings scheduled at Faraday to agree output from mass marketing campaign development by Carlson Extra attendees recruited to WG to properly reflect industry inc. Clare Grant (Telewest), Jody Haskayne (Tiscali), Hamish McCleod (mobile broadband group) August/September Work plan Brand development on track, public launch event proposed for Oct 16th Time (G) Cost (G) Quality (G) Customer Sat. (G) Information (A) Status:

  16. Consultations Update – Sep SB • Broadband Products • IPStream – 10 responses - 07/08/06 close (for responses) • Data stream – 3 responses – 04/09/06 close • w-BBC – 10 initial responses - 04/09/06 close (see commentary) • Voice Line Access – 3 Responses – 31/08/06 close • WES Products – 10 Responses – 15/09/06 close • Systems Roadmap – 2 Responses – 11/09/06 close • Critical numbers over VOIP – 0 Responses so far – 28/09/06 close

  17. Briefings update –see: Meeting Planner & Consultation Information

  18. Customer Engagement Programme • Help required! • Large – Medium sized CPs • Not engaged or partially engaged • Heavy users of BT Systems • Major users of Voice, Broadband & Interconnect Portfolios • Actively target them for: • General updates • Pathfinder/Product impacts

  19. Standard Contract Forum26 September 2006

  20. Mandy WellsBT WholesaleOperator Assistance and Directory Enquires Product ManagerSchedule 125CVoIP originated Emergency Calls

  21. Schedule 125C – VoIP Originated Emergency Calls • With VoIP growing it’s important we think about Emergency Calls • BT would like to • process VoIP originated Emergency calls the same as PSTN ones • treat all Emergency calls to the same standard and quality • convey all Emergency calls onto the relevant Emergency centre • pass on correct, accurate address information to the Emergency Services

  22. UK Emergency Service BT or CP Operator Centres BT PSTN Network Ambulance Police Public networks CP PSTN Networks Fire Networks Originating calls via VoIP Coastguard Emergency Calls

  23. BT and the Communication Providers need to work together • Communication Providers need to: • Identify VoIP originated calls as such, by using the correct ii digits • Provide the current Customer details for the Network Termination Point in Standard File Format • Any Questions?

  24. Signalling Updates Change in Signalling Link Utilisation Policy. STP working in support of Next Generation Networks using C7 TDM interconnects to BT’s NGSs. (STP @ NGSs.)

  25. Change in Signalling Link Utilisation Policy SIA Annex A section 5.2.13 updated to show a Signalling Link Set may be used to support:- up to 64 x 2 Mbit/s Interconnect Links where such Signalling Link Set is comprised of two Signalling Links. up to 128 x 2 Mbit/s Interconnect Links where such Signalling Link Set is comprised of four Signalling Links. up to 128 x 2 Mbit/s Interconnect Links where such Signalling Link Set is comprised of two Signalling Links and the average link set loading does not exceed 20%. CPs can request rearrangement from 4 to 2 Signalling Links via existing ACO process. TAMs will receive reports to show if average peak link set loading has exceeded 20%. CPs should refer to Interconnect Briefing 06040 issued. Change is with effect from 18th September 2006.

  26. STP at NGSs (1) CPs requested to interconnect their NGNs to BT's NGSs. CPs NGN networks need to be configured for STP signalling for TDM voice routes. Based upon existing STP service. SIA Annex A section 5.2.13 and Appendix E to be updated. CPs can request service via existing ACO process. Launch target date is 2nd October 2006.

  27. Standard Contract Forum 26 September 2006 Keith Mitchinson 26 September 06

  28. Standard Contract Forum 26 September 2006 • DLE CLOSURE/21CN – SIA IMPACT: CONTENT • SPECIFIC CUSTOMERS: DLE-RELATED • VIC Schedule 131 • System Alteration Side Letter agreements for DLE- interconnected CPs • SPECIFIC CUSTOMERS: SPECIAL PRODUCTS • new draft FRIACO Schedule; CPS/SAD draft Schedule and policy briefing in preparation - talk to CPs concerned

  29. Standard Contract Forum 26 September 2006 • DLE CLOSURE/21CN – SIA IMPACT: CONTENT(CONT) • INDUSTRY GENERIC: • Annex A - new para 3.4 • Annex D - revised “BT DLE” definition; new "BT Virtual DLE", "EBC Matrix" and "VIC" • Schedule 01 - new para 12.17 (VIC impact) • Schedule 130 - new para 9.15 (VIC impact) • Schedules 101/105/106/141 - largely DLE closure impact

  30. Standard Contract Forum 26 September 2006 • DLE CLOSURE/21CN – SIA IMPACT: PROCESS • Preliminary Notice - Interconnect Notification and SCF brief •   General Notice - Interconnect Notification, SCF brief and SIA paragraph 28 notices •   Update SIA Reference Offer •   Seek to avoid a special Supplemental (though option if particularly required); include as part of next supplemental

  31. Standard Contract Forum 26 September 2006 • SIA CONTRACT DOCUMENTATION • NEW SCHEDULE : • 125C Emergency Service(VoIP Originated Emergency Call) • REVISED DOCUMENTS: • Annex A • 152 Supply of BT Phone Books • 393 Operator FRIACO IP Network Calls at BT DLEs

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