Standard Contract Forum 24 January 2006 14.00 Customer Suite, BT Centre, London

2. . Standard Contract Forum 24 January 200614.00Customer Suite, BT Centre, London

3. Standard Contract Forum Tuesday 24 January 2006 • AGENDA • Introduction and Notes of Previous Meeting • Consult 21 • NTS PPC/PPM • Geographic VOIP Ranges • Review of New and Amended Schedules • Any Other Business

4. Consult21 Update Standard Contracts Forum 24/01/06 Tim Short Tim.short@bt.com

5. Agenda • 21CN Programme Leads • Common Capabilities Update • Migration Communication Working Group • Other Working Group Updates as required

6. 21CN Programme Leads Paul Reynolds BT plc Board Programme Sponsor Sally Davis Group Portfolio Matt Bross Architecture Assurance Al-Noor Ramji Systems Clive Ansell External Affairs Deb Covey Operations Meryl Bushell Procurement Carol Borghesi Integrated Service Delivery • Legacy product • Migration • New Product • Development • Common • Capabilities • Overall • Architecture • 21CN • assurance • Systems build • Systems • integration • Consult21 • Communications • Regulation • Implementation • Migration • Vendor • Engagement • Integrated • Service - • Process and • Delivery

7. Common Capabilities Update – January ‘06 • Presentation at Consult21 Steering Board 14/12/05 • Letter received from Antony Millington 20/12/05 • BT is considering it’s formal position - • Agree BT’s position with Andy Fielden (BT Co-Chair & others) • Jo Upward & Tim Short meeting Mike Galvin, Director Portfolio Infrastructure 25/01/06 for endorsement of BT’s position • Meeting between Huw Saunders, Jo Upward, Antony Millington & Andy Fielden 30/01/06 early February ’06 • Re-presentation to Consult21 Steering Board February ’06 • Re-convene Working Group early March?

8. The story so far • Working Group created in August 2005 • Monthly meetings held since then, membership growing • In principle agreement on strategy for the group • Based on two tier approach: • One for residential customers • Another for corporate customers • Both programmes are somewhat inter-linked • Based on centrally agreed programmes for efficiency and to avoid confusion and complexity

9. What the Group is responsible for • Communications issues directly resulting only from the migration process • Agreeing industry level agreement on strategy, messages, centrally created material, third party supplier choice and management • Communications back into their respective communications providers • Expected to reduce the scale of the working group after Pathfinder is complete and national migration ‘stable.

10. Strategy - residential • Contract with an independent organisation to provide communications service to end users aligned to migration plan • Independently branded and tasked with: • Provide mailing service – timed minimum of 6 weeks pre-exchange migration • Provide a single helpdesk number for information, queries and fault reporting • Direct connection into Operational ‘Buffer support centre to ease migration process • Flexible resource to scale up/down as demand rises/falls • Create and Manage a ‘database enabled’ website (incl. Branding) • ‘Supplier’ selected/managed by sub group of Comms working group

11. Strategy – Corporate • Communications providers individually responsible for communications with corporate customers • To work off materials (Messages/presentations/letters/Q and A, etc) created and approved centrally by sub-group of Comms Working Group • Link to be made available to central ‘helpdesk’ • Direct link made available to operational buffer support centre

12. Working Group Status 15th January 06 RAG • Architecture & Framework • Network Structure • Conformance Testing Group • Systems & Processes • Network Hooks • Products • Interconnection & Portfolio • Broadband • Line Access • Point to Point • Implementation & Migration • Communications

13. SCF 24 January 2006 Premium Rate Services Pence per Call/Pence per minute Steve Couzens 24/01/2006

14. SCF 24 January 2006 PRS PPC/PPM New Pricing regime – Initial price for first 60 secs or part – subsequent pence per minute rate 3 New pricing points Available from 22nd March 2006

15. SCF 24 January 2006 PRS PPC/PPM Not available from BT public managed payphones Not available for transit from BT Global

16. SCF 24 January 2006 PRS PPC/PPM Available for CP Number ranges via normal DMA timescales to be live on the 22nd of March 2006

17. Standard Contract Review ForumBT and Operator Geographic NVS (New Voice Service Calls)Update from 15th December 2005 Meet

18. Summary of Meeting Output • The Outcome of current / future Ofcom Consultations on Portability and PATS agreed by all parties to be pivotal to debate. • Some Operators see no value in contractually differentiating between Geo PSTN and Geo New VOiP calls. • Some Operators wanted to ‘wait and see’ what changes Ofcom may influence before formulating their position. • BT believes that the differences between PSTN and VOiP calls is worthy of further debate but agrees that awaiting the outcome of the Ofcom Consultations on Portability and PATS is a pragmatic initial step. • BT notes that similar debates are ongoing in the USA despite the use of VOiP being more prevalent than in the UK.

19. Standard Contract Forum 24 January 2006 Keith Mitchinson 24 January 06

20. Standard Contract Forum 24 January 2006 NEW SCHEDULES: Schedule 202 – BT Virtual Mobile Network Service Calls Schedule 402 – Operator Virtual Mobile Network Service Calls

21. Standard Contract Forum 24 January 2006 REVISED SCHEDULE: Schedule 230 – BT Short Messages to the BT System Schedule 231 – BT Transit Short Messages via the BT System Schedule 313 – Operator Premium Rate Service Calls Schedule 314 – Operator Personal Numbering Service (PNS) Calls (including personal assistant service Calls) Schedule 430 – Operator Short Messages to the Operator System

22. AOB3 November 2005