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Leadership and Trust

Leadership and Trust. January 2014. What is trust? . …one’s expectations or beliefs about the likelihood that another’s future actions will be beneficial , or at least not detrimental, to one’s interests.

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Leadership and Trust

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  1. Leadership and Trust January 2014

  2. What is trust? …one’s expectations or beliefs about the likelihood that another’s future actions will be beneficial, or at least not detrimental, to one’s interests. As a social construct, trust lies at the heart of relationships and contracts, influencing each party’s behavior toward the other as a general positive attitude toward another social entity, trust acts as a guideline, influencing one’s interpretation of social behaviors within a relationship… (Robinson 2006p. 576).

  3. …“lubricant” for most interactions in their organizations (Fukuyama, 1995; Luhmann, 1979), allowing less time to be spent on details, planning and attending to messages, and more time to be spent on actions that contribute to organizational improvements. Without trust, “the school is likely to experience the overheated friction of conflict as well as a lack of progress toward its admirable goals” (Tschannen-Moran, 2004, p. xi)

  4. TRUST… the ENABLER OF CHANGE

  5. Trust Reduces social complexity… Implementation dip…

  6. The 13 Antecedents of Trust Three strengths Three areas for developemnts

  7. The 13 Antecedents of Trust • Benevolence • Caring/concern • Competence • Consistency/reliability • Fairness • Forgiveness • Honesty • Integrity • Loyalty • Openness • Personal regard • Respect • Vulnerability

  8. Top 5 • Competence • Consistency and Reliability • Openness • Respect • Integrity

  9. Competence • Functional, work-related skills • Working hard, pressing for results, setting standards • Problem solving • Setting an example • Flexibility • Buffering • Conflict resolution • Handling difficult situations

  10. Consistency & Reliability • Being consistent • Tools for uncertainty • Diligence • Dependability • Demonstrating commitment and dedication

  11. Openness • Openness in influence • Openness in control • Openness in information, feelings • Sharing decision making; sharing power • Give and get rapid and direct disclosure of relevant information • Give and get rapid and direct disclosure of relevant information

  12. Respect • Recognition of the important role of each person • Recognition of the important role of each person • Mutual dependencies

  13. Integrity • Modeling; leader’s actions match words • Moral-ethicalorientationguide leader’swork

  14. Conclusion

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