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Implementing Health Coaching

This document outlines the initiatives led by Jane Henty from IEPCP on implementing the Wagner Chronic Care Model in addressing chronic illness care. We assessed our strengths and weaknesses, identified barriers and enablers to change, and established priorities. Our top priority is to introduce health coaching for participants of a group program. We trained 7 staff in Health Coaching and 6 in Motivational Interviewing, focusing on improving service delivery through an organized process. Our new service, "MY HEALTH RULES," will integrate coaching into client care.

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Implementing Health Coaching

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  1. Implementing Health Coaching

  2. Assessment of Chronic Illness Care-ACIC • Jane Henty from IEPCP provided information on the Wagner Chronic Care Model

  3. 2nd Session • Came to an agreement on all questions • From the results we were able to list; • What we did well • What we could do better • Our barriers • Our enablers

  4. To Make Change • Using the results from the ACIC we created a list of priorities we wish to work on • First Priority – Introducing Health Coaching to those who have attended a group program

  5. Training • IEPCP had previously conducted a survey of training needs in the Eastern Region. Through their needs analysis they have created a training calender that encourages organizations to upskill staff in CDM • We had 7 staff trained in Health Coaching through the IEPCP training program • We had another 6 staff trained in Motivational Interviewing through the IEPCP training program

  6. Practicalities • Develop a process of using TRAK – electronic health record to record the new service • Need a name for the new program • Each clinician is allocating 1 appointment slot per fortnight • After attending group clients will be offered one free Health Coaching appointment • Held a sharing session of all trained staff to use the same processes/paperwork • Recording change for Quality Assurance

  7. PDSA – Plan, Do, Study, Act

  8. New Name For Service MY HEALTH RULES

  9. Some of our team

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