1 / 11

Medford Fire-Rescue

Medford Fire-Rescue. Strategic Plan December 10, 2008 CONTINUOUS IMPROVEMENT…CUSTOMER SERVICE. How well are we doing it?. Challenges. Population – Increasing Assessed Value – Increasing Number of Structures – Increasing Response Times – Increasing ISO Rating – Deteriorated

danica
Télécharger la présentation

Medford Fire-Rescue

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Medford Fire-Rescue Strategic Plan December 10, 2008 CONTINUOUS IMPROVEMENT…CUSTOMER SERVICE

  2. How well are we doing it?

  3. Challenges • Population – Increasing • Assessed Value – Increasing • Number of Structures – Increasing • Response Times – Increasing • ISO Rating – Deteriorated • Staffing– Same number of crews 5 of 11 required positions for a sixth Engine Company were added in 2007

  4. Medford 1975 vs. 2007 19752007 Assessed Value342.5 Million6.3 Billion(Not Including Land Value) Population45,000 88,641(City & Rural) Structures – City9,627 (1971) 30,990 Calls for Service856 10,367 Engine Companies 5 5 Full Time Employees75 79

  5. Other Impacts • OSHA and other regulations • 2 In / 2 Out and Rapid Intervention • Requires Additional Personnel on every working Fire • Traffic and geographic disbursement • Today’s Fires Burn Hotter & Quicker • Lighter weight construction • Quicker burning fuels • Plastics, Polyurethane, Foams, Laminates

  6. Current Service Level • 55.7%: Percent of time Medford Fire Rescue arrives on scene of an emergency Incident within 5 minutes (2007) • National Guideline is 90% (NFPA 1710)

  7. Current Service Level • 13.1%: Percent of time an emergency incident is dispatched but the first due unit is unavailable (Unit Failure Rate) • Causes an Engine to be dispatched from outside the response zone

  8. Current Service Level • 25%: Percent of time all first alarm units (4 Engines and the Battalion Chief) arrive on scene at a working structure fire within 8 minutes (2007) • National Guideline is 90% (NFPA 1710)

  9. Current Service Level • 54.5%: Percentage of required Commercial Occupancy inspections completed each year. • MFD Goal is 100%

  10. Current Service Level • ISO Class 4: Rating given to Medford Fire Rescue by the Insurance Services Office (ISO) • Downgraded from a Class 3 in Jan. 2007

  11. Medford Fire-Rescue Strategic Plan December 10, 2008 CONTINUOUS IMPROVEMENT…CUSTOMER SERVICE

More Related