The Alignment of Change Management Disciplines

1. Visioning Share Holder Expectations Executive Leadership Project Management Maturity Service Management Strategic Alignment Technology Development Organization Restructuring Project Management Process Reengineering Financial Planning Organization Structure/Capability Technology Advances Organization Culture/Resilience Customer/Market Expectations The Alignment of Change Management Disciplines

2. The Requirement for Change Change is usually driven by customer demand or market forces, to gain advantage or to retain market share At the heart of change is a vision of the end state in relation to the present Visioning Customer/Market Expectations

3. The Impact of Change Change inevitably requires a repositioning of perspective, where old ways give way to new, the known for the unknown Understanding and accepting the risk to the status quo Visioning Organization Culture/Resilience Customer/Market Expectations

4. The Enabling of Change Change must be feasible, implementable and sustainable, but must provide an advantage to produce business benefit Looking beyond what is to what can be, visualizing the potential of new technology Visioning Technology Advances Organization Culture/Resilience Customer/Market Expectations

5. The Reality of Change Change can demand additional capacity, but invariably demands reconfiguration of the present capacity to do work Holding present limitations and paradigms loosely, thinking outside the box Visioning Organization Structure/Capability Technology Advances Organization Culture/Resilience Customer/Market Expectations

6. The Controlling of Change Change has a tendency to fail, to not deliver on expectations, to expand beyond capacity, if not aggressively managed Preparing for the inevitable struggle, having a realistic view of complexity Visioning Project Management Maturity Organization Structure/Capability Technology Advances Organization Culture/Resilience Customer/Market Expectations

7. The Commitment to Change Change is inspired, led and not just implemented, mandatory for survival, the door to advancement Communicating the imperative and leading by example Visioning Executive Leadership Project Management Maturity Organization Structure/Capability Technology Advances Organization Culture/Resilience Customer/Market Expectations

8. The Value of Change Change is undertaken solely to provide significant benefit to some, if not all, stakeholders without depreciating the future value to others Knowing the stakeholders and guarding their stake Visioning Share Holder Expectations Executive Leadership Project Management Maturity Organization Structure/Capability Technology Advances Organization Culture/Resilience Customer/Market Expectations

9. Financial Planning Change Discipline - Estimating investment cost and return; validating the viability of proposed change; establishing financial targets to measure success Financial Planning Visioning Share Holder Expectations

10. Strategic Alignment Change Discipline - Ensuring that change objectives match corporate objectives; associating expected results with specific corporate goals; securing and maintaining executive support Visioning Strategic Alignment Executive Leadership

11. Change Discipline - Project Management Integrating activities to produce change; controlling scope; delivering to time, cost and quality expectations; developing a capability to implement change Project Management Visioning Project Management Maturity

12. Change Discipline - Process Reengineering Designing work and workflow; identifying technology interface requirements; establishing production benchmarks; identifying opportunity to improve process Visioning Process Reengineering Organization Structure/Capability

13. Change Discipline - Technology Development Designing technology solutions; developing, assembling and installing technology components; maintaining architecture integrity Visioning Technology Development Technology Advances

14. Change Discipline - Organization Restructuring Organization Restructuring Developing policy and procedures; designing jobs; assigning authority and responsibility; establishing accountability; developing a capacity to change Visioning Organization Culture/Resilience

15. Change Discipline - Service management Identifying customer relationships; establishing service targets; designing measurement and reporting tools; relating configuration to service output Visioning Service Management Customer/Market Expectations

16. Project Management Organization Restructuring Service Management Financial Planning Strategic Alignment Technology Development Process Reengineering The Misalignment of Change Change disciplines are sometimes perceived as independent management disciplines with little interaction and different goals, leading to less than optimized change outcome Visioning

17. Service Management Technology Development Organization Restructuring Strategic Alignment Process Reengineering Project Management Financial Planning The Alignment of Change Management Disciplines Through the coordination of project management, change disciplines are integrated and aligned for optimum results, as vision is translated to delivery of service Third Rock from the Sun Visioning Note that the vision is central, giving the light and energy for change. And not unlike our solar system, on the third rock is where perspective of the system is gained and the paths of its components plotted.