1 / 5

Why Customer Mad?

Why Customer Mad?. You are doing a bad job on deliver ing projects (writing better email will not help you no matter how hard you try ) Customer don’t know what you are talking about couple of times (Good emails will help, say the obvious)

dannon
Télécharger la présentation

Why Customer Mad?

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Why Customer Mad? • You are doing a bad job on delivering projects (writing better email will not help you no matter how hard you try) • Customer don’t know what you are talking about couple of times (Good emails will help, say the obvious) • Customers think you are not polite and rude, actually, you don’t  (what we are going to talk about today)

  2. Which One is Better in Email? • Can you….? • Would you….. ? • Could you….. ? • Would you like….? • Could you like….?

  3. There are 3 levels in emails – I think… • Let me know when you can finish it, Can you tell me… • Message: I am above you and I don’t have to respect you. • Would you please let me know…. • Message: I am above you, but I am asking politely, I respect you. • Would it be possible to let me know the date when the result can be delivered? • I am below you, you are my customers, I respect you and care about your feelings very much (The feelings we should give to our customers)

  4. How? • Don’t use “You”as 主语 if you could • If you want the sentence to end with a “?”, at least add 10 words in front of it. • No “When, What”, and worse, No “Why” • Say “and also….” to smooth the tone • Use positive word. “definitely, absolutely” • Use “I will”, “We will” wherever you can • If request something, start with “would it be ok, is it possible….” • Read and modify at least 3 times to get the feeling of the tones before send email to customer or your boss.

  5. Show your elegance even you are mad • "I prefer to be given a picture of my boss's objectives, and then be provided the autonomy to support her. My previous boss worked better with someone who needs more direction."

More Related