1 / 11

Return On Ideas

Return On Ideas. Bill Kenney. 1. Mission. Process. Deliver returns. Build the idea. Develop roadmap. Global sourcing strategy. Through service portfolio. On a global delivery platform. Portfolio assessment. With high performance management. Adaptive engagement model.

darius
Télécharger la présentation

Return On Ideas

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Return On Ideas Bill Kenney 1

  2. Mission Confidential

  3. Process Deliver returns Build the idea Develop roadmap Global sourcing strategy Throughservice portfolio On a global delivery platform Portfolio assessment With high performance management Adaptive engagement model Effective transition Ensuring secure availability Consulting services Management of operations Throughtop-tier talent Confidential

  4. Innovation 6 Beta delivery 5 7 Launch & delivery Businessplan Proof of concept Innovation process 4 Initial business plan Idea 1 Innovation council 3 2 Technology Focus • Web services • Linux • Mobile • Broadband • Multimedia • System-on-chip • Broadband • Optical • Storage area networks Confidential

  5. Technology Business process Business applications Custom applications ITinfrastructure Consult Develop & deploy Manage & evolve Confidential

  6. Consulting Confidential

  7. Process Confidential

  8. Global Delivery Client location – USA San Francisco, CA Client location– Japan Yokohama Client location – Mexico Acapulco Development Center – India Delhi Confidential

  9. Results Before After • Our client wanted to establish a co-sourcing model for strategic flexibility • Needed to lower costs for enduring competitive advantage • Move from a fixed cost model to a variable cost model • Improve predictability of service delivery and enhance credibility of the IS organization. • Developed interview guides for project managers and offshore program managers • Created an automated survey to collect project-level data and ratings • Collected quantitative as well as qualitative data on the outsourcing program • Synthesized data to develop recommendations and a roadmap for next steps Confidential

  10. Benefits • 35% cost savings to the client • 99.95% uptime for individual production servers • 98% uptime for development and application servers • Response time reduced to 30 minutes (for 95% of responses) from the earlier 2 hours • Increased end customer satisfaction by reducing average call handling time by 18% Confidential

  11. Thank You Confidential

More Related