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Managing the Strategic Work of People In an Exceptional Organization

Informed about objectives (what, why, how). Effective Communication and Feedback System. Participation in those Decisions that Affect them. Managing the Strategic Work of People In an Exceptional Organization. Climate for Better Understanding And Personal Ownership of

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Managing the Strategic Work of People In an Exceptional Organization

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  1. Informed about objectives (what, why, how) Effective Communication and Feedback System Participation in those Decisions that Affect them Managing the Strategic Work of People In an Exceptional Organization Climate for Better Understanding And Personal Ownership of Corporate Plans Provided Adequate Skill and Knowledge Through Training and Exposure to New Ideas Informed about results (how much, why, when) Elements of a supportive work environment:

  2. Valued by Customers Strategic Work Personally Satisfying Valued by Organization • Enablers of Success: • Management Commitment • Skilled People • Strong Support Infrastructure Characteristics of strategic work:

  3. VALUES Culture reinforces values. Values define attitudes. Connecting People CULTURE ATTITUDES Behavior creates culture. Attitudes influence behavior. BEHAVIOR Values development cycle: Management must be the role model of its desired behaviors to create a pervasive, self-perpetuating business culture.

  4. Individual Contributor vs. Technical Manager • Individual Contributor • Expert, in-depth technical knowledge • Specific area problem solving capabilities • Generator of innovative ideas • Self-motivator • Self-doer • Technical Manager • Broad technical knowledge • Total system problem solver • Stimulates innovative ideas • Motivates others • Delegates, coordinates, advises, teaches, mentors

  5. Values sustain our way of working: • Customer Satisfaction: Keeps the focal point of the entire organization centered on its customers. • Employee Value: Maintains the relevance and importance of our work to business priorities. • Stakeholder Value: Concentrates on business objectives and uses common sense to flexibly manage our choices as we are faced with new challenges or contingencies that were not anticipated in our plans. • Continuous Learning: Sustains our performance improvement by discovering how to work better based on facts and using data to make better decisions.

  6. Value System Putting it all together: A common way of working is delivered by these four cultural values: • The winning spirit -- striving for results • Common vision and clear personal priorities • High morale and uncompromising business ethics • Teamwork and collaboration across functional boundaries • Communication, feedback, and respect for diverse opinions • Appreciation for the contributions of others • Empowered decision making using facts over opinions • Personal responsibility for implementation of actions • Recognition and reward based on measured performance

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