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Daupler RMWEA

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Daupler RMWEA Presentation

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Daupler RMWEA

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  1. AUTOMATED SEWER BACKUP RESPONSE SYSTEMS 2017 RMWEA-RMSAWWA JOINT ANNUAL CONFERENCE September 13, 2017 Presenter: John Bertrand, PE, Daupler Contributors: Ryan Rosenbaum, PhD, Daupler Raul Romero, Johnson County Wastewater Joseph Barnes, Johnson County Wastewater Guy Smith, Johnson County Wastewater

  2. Topics • Typical Afterhours Response Process • Case Study - Johnson County Wastewater (JCW) • Old Process • New Process • Automated Calling Tree • Automated Tracking and Reporting • Results • Oversight • Productivity (show JCW stats old vs new)

  3. Typical Response - Afterhours

  4. Case Study – Johnson County Wastewater (JCW) Kansas City • Largest Wastewater Entity in KS • Over 2,200 Miles of Sewer • Over 400k Residents

  5. Old Process (JCW) Complainant Goes Thru Prompts – Selects Emergency Complainant is Forwarded to Third Party Answering Service Third Party Service Writes Down Name, Number, Address, Description Complainant Calls Phone Line If Page not Responded to then Service begins Calling Tree Third Party Service Sends Page to JCW On-Call Staff JCW On-Call Staff Calls Answering Service and Writes Down Info JCW On-Call Staff Calls Complainant to get more info Available Crew Members Meet at Shop Crew Mobilizes to Scene and Addresses Problem JCW On-Call Staff Calls Each Crew Member Crew Returns to Shop and Disbands On-Call Staff Completes Required Forms Equipment: Pager; Hotspot; Tablet; Flip Phone

  6. Response Form

  7. New Process (JCW) Complainant Goes Thru Prompts – Selects Emergency Complainant is Forwarded to Third Party Answering Service Third Party Answering Service Inputs Information directly into Daupler Complainant Calls JCW Phone Line If Handled By Phone They Complete Prompts, If Not They Select “Form Team” JCW On-Call Staff Receive Information in App and select “Call Complainant” Team is Formed and Mobilizes to Location, Perform Work, and Return to Shop Crew Disbands and Leader Completes Prompts Handled with Daupler Equipment: Smart Phone

  8. New Process (JCW) Complainant Goes Thru Prompts – Selects Emergency Complainant is Forwarded to Third Party Answering Service Third Party Answering Service Inputs Information directly into Daupler Complainant Calls JCW Phone Line If Handled By Phone They Complete Prompts, If Not They Select “Form Team” JCW On-Call Staff Receive Information in App and select “Call Complainant” Team is Formed and Mobilizes to Location, Perform Work, and Return to Shop Crew Disbands and Leader Completes Prompts Handled with Daupler Equipment: Smart Phone

  9. Digital Info Incident Description Call Audio Playback Incident Location Contact Information

  10. New Process (JCW) Complainant Goes Thru Prompts – Selects Emergency Complainant is Forwarded to Third Party Answering Service Third Party Answering Service Inputs Information directly into Daupler Complainant Calls JCW Phone Line If Handled By Phone They Complete Prompts, If Not They Select “Form Team” JCW On-Call Staff Receive Information in App and select “Call Complainant” Team is Formed and Mobilizes to Location, Perform Work, and Return to Shop Crew Disbands and Leader Completes Prompts Handled with Daupler Equipment: Smart Phone

  11. Call Complainant New Process: Old Process:

  12. Call Log

  13. New Process (JCW) Complainant Goes Thru Prompts – Selects Emergency Complainant is Forwarded to Third Party Answering Service Third Party Answering Service Inputs Information directly into Daupler Complainant Calls JCW Phone Line If Handled By Phone They Complete Prompts, If Not They Select “Form Team” JCW On-Call Staff Receive Information in App and select “Call Complainant” Team is Formed and Mobilizes to Location, Perform Work, and Return to Shop Crew Disbands and Leader Completes Prompts Handled with Daupler Equipment: Smart Phone

  14. Form Response Team New Process: Old Process:

  15. Form Response Team

  16. New Process (JCW) Complainant Goes Thru Prompts – Selects Emergency Complainant is Forwarded to Third Party Answering Service Third Party Answering Service Inputs Information directly into Daupler Complainant Calls JCW Phone Line If Handled By Phone They Complete Prompts, If Not They Select “Form Team” JCW On-Call Staff Receive Information in App and select “Call Complainant” Team is Formed and Mobilizes to Location, Perform Work, and Return to Shop Crew Disbands and Leader Completes Prompts Handled with Daupler Equipment: Smart Phone

  17. Geo-Tags Crew Arrives at Shop Crew Arrives at Complainant

  18. New Process (JCW) Complainant Goes Thru Prompts – Selects Emergency Complainant is Forwarded to Third Party Answering Service Third Party Answering Service Inputs Information directly into Daupler Complainant Calls JCW Phone Line If Handled By Phone They Complete Prompts, If Not They Select “Form Team” JCW On-Call Staff Receive Information in App and select “Call Complainant” Team is Formed and Mobilizes to Location, Perform Work, and Return to Shop Crew Disbands and Leader Completes Prompts Handled with Daupler Equipment: Smart Phone

  19. Old Process (JCW)

  20. New Process (JCW)

  21. Results - Oversight • Monitor responses in Real-Time • Manage multiple active responses • Event notifications

  22. Results – Productivity (JCW) Average Response Time: 2 Hours, 12 Minutes (Pre-Software 2015) 1 Hour, 39 Minutes (Daupler 2016-2017) Approx. Office Time: 20 Minutes(Pre-Software 2015) 0 (Daupler 2016-2017) Average Time Savings: 33 Minutes + 20 Minutes = 53 Minutes (Per Incident) Estimated Total Savings: 53 Minutes/Incident * 600 Incidents/Year= 530 Hours/Year 530 Hours/Year * $17.50/Hour * 2 Crew= $18,550/Year

  23. Take Aways Software can automate crew formation and outreach Software can automate response documentation Software can provide managers with real-time oversight

  24. Next Steps/Questions

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