Create A Customer Service Revolution at your Library! Presenters: Darin Butler, Maggie Mills, Susan Spicer, Tina Miller, Dawn Smith, Robin Chalhoub
1. Sticky note your branch guidelines to the standards’ posters 2. Break up into small groups to discuss and organize the identified behaviors for each standard. Extravaganza!!
What is in your Revolution Toolbox? • Staff Input / Buy in • Identify customer service behavior • Policy • Define clearly as a foundation • Accountability • Institute a method to evaluate good customer service behavior • Use feedback and mentoring • Celebrate Successes!