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Quality Managed Facilities Principles

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Quality Managed Facilities (QMF) play a crucial role in adding value to organizations by aligning with strategic objectives. Leaders actively foster FM values and strategies to ensure that excellent service is consistently provided while anticipating customer needs. Demonstrating responsible attitudes toward society and the environment is paramount. Strong relationships with users enable continuous improvement, while well-trained facilities teams deploy resources effectively. High performance benchmarks and recognition as a market leader highlight the excellence of facilities in the competitive landscape.

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Quality Managed Facilities Principles

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  1. Quality Managed Facilities Principles • facilities add value to organisations and are aligned to strategic objectives • leaders develop and facilitate the achievement of fm values and strategy • excellent service is sustained and all customer needs anticipated • responsible attitudes to society and environment are demonstrated • relations with users ensure continuous improvement • facilities teams are competent, qualified and well trained • available resources are deployed to maximum benefit • performance compares with the best • recognition as an excellent enterprise and seen as market leader • QMF assessments and awards are made in the context of a facility and not individual organisations

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