Crisis Management Plan

1. Crisis Management Plan Dell International Services - Hyderabad Blue Book Version 1.0

2. Site Response Team CMT SRT Representatives Kiran Kalluri (CTS/SE) Tapan Sabarwal (AM CTS) Rajeev Kapoor (Site Director) Arvind Shukla (AM CTS) Jagmohan Marwah (Care UKI/Canada) Manish Gupta (EMEA Sales DHS) Ashwin Kumar (AM EMEA /Canada CC) Nicolai Moresco (EMEA Sales SMB) Behzaad Habibi (EMEA Sales DHS) Ashok Prithviraj (GFS) Amit Ranade (ABOCC) Ramesh Devrakonda (EMEA Sales DHS ) Mani Shyam (Canada Sales) Puneet Oswal (EMEA Sales DHS ) Mohit Verma (Training) Rajesh Hedge (EMEA Sales SMB ) Deepika Reddy (HR) EMERGENCY Harkirat Bedi (Global Online Order Ops) Chitra Rajan(EMEA Sales SMB ) Nitin Sehgal (AM GFS) Rajesh T (ABO CC) Narayan Devireddy (IT - GDC) Sheel Majumdar (HR) Aejy Alias (Training) Sundeep Kunchala(IT GDC) Murli Ganpathi (AM EMEA EBox) Bhupesh Bhatt (IT) Shyam KT (IT) VB Krishna (AM GFS) Amit MK (GFS) Anand Ramanarayan (Finance) Raj Shekar (IT GDC) Arindam Saha (Finance) Kiran Kumar Chaparala (Security) Roopesh Verma (Security) CMT: Crisis Management Team SRT: Site Response Team Ajay Arora (Corp Communications) Shakila Rahim (Corp Communications) Priyadarshan Pagdi (Facilities/ Transport) Pramod Reddy (Transport) A Srinivasu (Facilities/ Transport) Hanumantha Rao SVS (Facilities) • Mohit Gaur (CCO Manager) Thota Phanimadhav (CCO Lead) Subhodh Subramanian (Capacity Planner) Malay Sarkar (CCO Lead) • T Ganesh (EHS) A Srinivasu (EHS) Ravichandra Naineni (Cons sales CCO Manager) P, Udayshankar (Sales CCO) Arvind Degala( Sales CCO) Dell Confidential

3. Key Contact Details Dell Confidential

4. Key Contact Details Dell Confidential

5. Riots / War / Political Uprising / Bandh RCCO Help Desk +91-984-955-0001 WCCO Help Desk +91-984-955-0003 GCCO Help Desk +91-998-009-2172 Priyadarshan Pagdi– Facilities Manager +91-994-955-0015 Rajeev Kapoor – Site Lead +91-986-619-0783 Kiran Kumar Chaparala– Security Manager +91-995-924-9666 Pramod Reddy– Transport Manager +91-984-978-7779 Key Contacts ProbabilityLowImpactHigh Impacted Items / Businesses Employee Transport System, All BU’s BCRP Strategy • To thoroughly validate affected areas and plan alternate routes for employees to reach back home • To redirect customers to alternate sites for un-interrupted customer service. Contingency Actions • Transport Head & SRT to assess the scale of impact, the level of emergency and condition of vehicles movement in tri-city using the severity level classification. • If severity level > 4, all members of SRT will be informed • CCO to inform Global CCO; if possible outage > 25% & transport delay > 4 Hrs; for redirection of calls • Logistics team to become active and undertake subsequent implementation activities. • Transport helpdesk and Emergency toll number to be activated for concerned employees / parents. • Alternate transport routes to be identified or Alternate transport arrangements to be made by Transport Team. • In house bedding to be arranged for employees not able to go home by the Facilities Team and extra food arrangements to be made by Facilities team. • Communications to be sent out to staff members periodically on the present conditions via Periodic announcements on Public address system and Mail at @ ALL “DIS”. • Close the Invoked disaster plan when normal routes available / city safe for plying vehicles on confirmation from the police station. Information to this effect to be conveyed by SRT • Click Here for detailed plan Dell Confidential

6. Riots / War / Political Uprising / Bandh Dell Confidential

7. Queues@ Hyderabad Dell Confidential

8. Queues@ Hyderabad Dell Confidential

9. GCCO Contacts

10. BCRP Bridge Details • BCRP Bridge Details • US Dial-in: 1-517-466-2153 • US Toll Free Number: 1-866-692-4541 • India Toll Free Number: 000-800-852-1263 • Pass code: 1228667