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Optimize the Quality and Performance of your Oracle 11i Applications

Optimize the Quality and Performance of your Oracle 11i Applications. The Cost of Failure is High. Lost $19M in revenue and $23M in profits on a $9M SAP implementation due to functional and reliability issues. Lost $3-5M in revenue and 26% in cap value when systems went down for 22 hours.

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Optimize the Quality and Performance of your Oracle 11i Applications

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  1. Optimize the Quality and Performance of your Oracle 11i Applications

  2. The Cost of Failure is High Lost $19M in revenue and $23M in profits on a $9M SAP implementation due to functional and reliability issues Lost $3-5M in revenue and 26% in cap value when systems went down for 22 hours Lost revenue when a faulty application booked $25 San Francisco-Paris round trip fares Mercury Confidential & Proprietary

  3. Addressing Delivery Issues is a Strategic Imperative Measure the impact of change to reduce risk Gain control and visibility via information, not data Automate manual tasks to reduce costs Mercury Confidential & Proprietary

  4. Successful Delivery Depends On: An Effective Delivery Process GONO-GO MANAGE REQUIREMENTS OPTIMIZE QUALITY OPTIMIZE PERFORMANCE Diagnostics(J2EE, .Net, SAP Siebel, Oracle) Business Requirements Test Requirements Test Strategyand Plan Define Use Cases PerformanceTesting Defects Issues Test Creation and Maintenance Functional / Regression Testing CapacityPlanning Tuning DESIGN AND DEVELOP Mercury Confidential & Proprietary

  5. Developers App Support Engineers PerformanceEngineers IT Management ProjectMangers QAEngineers Tester Ops SystemArchitects LOB Business Analyst Successful Delivery Depends On: An Aligned Team GONO-GO QA Engineers Tester Mercury Confidential & Proprietary

  6. Application B Application C Successful Delivery Depends On: Best-of-breed Capability Delivered Globally Application A A B C View projects from different locations Simultaneous browser-based testing of one or more projects Receive test data and analyze results USA PooledTesting Resources Europe Asia Web Server CUSTOMER’S CENTRALIZED TESTING ENVIRONMENT Mercury Confidential & Proprietary

  7. Mercury Momentum $106–116* Change in Deferred Revenue Superb Financial Performance Revenue $666–676* $700 • Top 5 fastest growing • S&P 500 • NASDAQ 100 • $506.5m 2003 Revenue • $1.1B in cash as of Q3 2004 • $347M Deferred Revenueas of Q3 2004 $121 $67 $507 $15 $400 $42 $361 $307 $ Revenue in Millions Global BTO Leader $188 • Gartner’s only “Strong Positive” rating (twice) • 86% of Fortune 100 • 56% Market Share in core markets • SSPA Hall of Fame $121 $77 $55 $40 $0 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 * Projection Mercury Confidential & Proprietary

  8. Mercury and Oracle Partnership • Mercury is a Certified Advantage Partner • Mercury is the standard across Oracle • Applications Engineering • Server Technology • Oracle Consulting • Support and Oracle.com • Oracle co-develop and promote Starter Test Kits, available on Oracle Metalink “http://metalink.oracle.com” • Two endorsement letters from Oracle • WinRunner • QuickTest Professional • LoadRunner Mercury Confidential & Proprietary

  9. Extensive Use of Mercury Across Oracle OracleConsulting Keith Block Support and Oracle.com Mike Rocha ApplicationEngineering Ron Wohl ServerTechnology Chuck Rozwat • 800 engineers use WinRunner 100,000+ scripts in use • Test Starter Kit available free via Oracle MetaLink • Team uses LoadRunner for load testing • Tuning Kit to be available with the Oracle Application Server 10g • TBU offers load testing services using LoadRunner • Software Release Management • Recommend LoadRunner • Standardized on WinRunner and LoadRunner • Runs 5,000 test scripts daily using WinRunner • Testing services offering from Oracle On Demand Mercury Confidential & Proprietary

  10. Products Tailored to Oracle • Preconfigured workflow for upgrades and patch management Change Management • Oracle Forms • Oracle Java • Oracle Apps 11i certified WinRunner and Functional Testing Business Availability Center • Monitor Oracle applications • End-to-end visibility • Highly scalable NCA protocol • Database transaction breakdown for isolating performance issues LoadRunner Mercury Confidential & Proprietary

  11. Our customers will never get a release from PeopleSoft/Oracle they can’t test from Day One. Mercury is invited in early development of new releases PeopleSoft/Oracle made available Testing Best Practices in the form of a Test Starter Kit Technical advantages in Mercury solutions found nowhere else What does this mean? Mercury Confidential & Proprietary

  12. Joint Oracle Customers More than 1,900 and growing Mercury Confidential & Proprietary

  13. Stage 4 Stage 3 Quality/ Performance Authority Service Utility Stage 2 ~1% of MercuryCustomers Stage 1 ProductUtility 5% of MercuryCustomers Centralized Testing Services ProjectTesting 14% of MercuryCustomers Stage 0 Best Practice Processes Shared Across Projects and Teams 80% of MercuryCustomers Manual Testing Centralized Testing Infrastructure Project- by-Project Automation and Processes 80% of IT Organizations Mercury’s Offerings The Path to Optimized Application Delivery Mercury Confidential & Proprietary

  14. Mercury Quality Center MERCURY QUALITY CENTER™ • Dashboard TestDirector Requirements Management Defect Management Test Plan Test Lab Functional Testing Business Process Testing QuickTest Professional WinRunner Foundation Shared Data Repository Central Administration Workflows Open APIs DELIVERY OPTIONS Combination In-house Deployment Managed Service Mercury Confidential & Proprietary

  15. Mercury Application Delivery Dashboard Surface Delivery Status Across the Enterprise • Track and communicate risk factors that impede delivery success • Focus management attention on critical project issues • Determine if project will meet release criteria by tracking KPIs BACK Mercury Confidential & Proprietary

  16. TestDirector for Quality Center The Enterprise Platform for Quality • Manage the entire quality process with built-in traceability • Anytime/anywhere access via web browser • Over 30 third-party vendor integrations with published APIs BACK Mercury Confidential & Proprietary

  17. QuickTest Professional Market Leading Solution for Functional Testing • Identify unexpectedapplication behavior automatically • Create reusable building blocks for Business Process Testing • The most comprehensive enterprise environment coverage (30+) BACK Mercury Confidential & Proprietary

  18. Business Process Testing Script-Free Functional Testing • Uses only screen flows and data to create tests • Significantly reduces automated test maintenance • Designed specifically for business analysts BACK Mercury Confidential & Proprietary

  19. Mercury Performance Center MERCURY PERFORMANCE CENTER™ • Dashboard Diagnostics (J2EE, .Net, SAP, Siebel, Oracle) LoadRunner Tuning Capacity Planning Global Management Multiple-project Management • Resource Management Foundation Monitors Virtual Users Protocols DELIVERY OPTIONS Combination In-house Deployment Managed Service Mercury Confidential & Proprietary

  20. Mercury LoadRunner Market Leading Solution for Performance Testing • Ensure systems scale to meet peak usage • Quickly pinpoint the source of performance problems • Optimize your hardware environment to meet your business needs BACK Mercury Confidential & Proprietary

  21. LoadRunnerController LoadRunnerVirtual Users Internet/WAN Web Server App. Server Database Automated Load Testing PERFORMANCE MONITORS • Replaces real users with thousands of virtual users • Generates consistent, measurable, and repeatable load; managed from a single point of control • Efficiently isolates performance bottlenecks across all tiers/layers with automated reporting and analyses Mercury Confidential & Proprietary

  22. ERP/CRM WEB MIDDLEWARE DATABASES LEGACY • SAP • Oracle • Siebel • PeopleSoft • HTTP(S) • XML • Citrix ICA • SOAP • WAP • EJBs • CORBA • COM • RMI • MQSeries • Oracle • MS SQLServer • DB2 • ODBC • 3270 • 5250 • VT100 LoadRunnerController LoadRunnerVirtual Users Internet/WAN Web Server App. Server Database • Windows • Unix • Linux • SNMP • WAN Emulation • MS IIS • iPlanet • Apache • BEA WebLogic • IBM WebSphere • ATG Dynamo • iPlanet App Server • EJB • JDBC • JSP • Sitraka JMonitor • Oracle • MSSQLServer • DB2 OPERATING SYSTEMS NETWORK WEB SERVERS APP SERVERS JAVA Databases Widest Application Support PROTOCOLS PERFORMANCE MONITORS Mercury Confidential & Proprietary

  23. Mercury Diagnostics Pinpoint Application Bottlenecks • Pinpoints application bottlenecks down to a method, SQL statement or application object • Reduces time to resolution for application issues • Integrated with Mercury LoadRunner—combines end user response time with diagnostics BACK Mercury Confidential & Proprietary

  24. Mercury Tuning Optimize System Infrastructure • Isolates and resolves performance bottlenecks • Establishes optimized configuration settings for production • Creates a goal-oriented tuning methodology BACK Mercury Confidential & Proprietary

  25. Mercury Capacity Planning Powered by HyPerformix • Compares multiple deployment scenarios for cost, utilization and performance metrics • Identifies “scalability” of scenarios before hitting SLA or utilization issues • Enables what-if analysis of multiple deployment scenarios to find optimal solution BACK Mercury Confidential & Proprietary

  26. AXA Financial Premier U.S. Financial Services Organization “Mercury solutionshelp us identify and optimize the underlying IT processes that drive our business goals. We’ve saved 400% in application delivery and support costs.” Mercury Confidential & Proprietary

  27. La Quinta Leading U.S. Operator of Limited Service Hotels “We now enjoy much higher credibility within La Quinta in general. Mercury Quality Center has been at the core of that whole turnaround for the IS organization.” Mercury Confidential & Proprietary

  28. Cingular Wireless Application Management “Mercury Business Availability Center helped us gain credibility with our business partners, reduce Mean Time To Repair (MTTR) by 40% and reduce headcount.” Mercury Confidential & Proprietary

  29. JP Morgan Chase Global Financial Services Organization “There is no doubt in my mind that leveraging Mercury solutions globally at JP Morgan Chase or any other major firm is guaranteeing your success in the future.” Mercury Confidential & Proprietary

  30. Delivery Flexibility Managed ServiceDeployment Mercury People and Processes • Fastest time to value • Lowest TCO Mercury Infrastructure Transition Service In-House Deployment(Assisted by Mercury) Your People and Processes • Greater self-sufficiency • Complex integration work Your Infrastructure Mercury Confidential & Proprietary

  31. The Mercury Difference First end-to-end offering for BTO Most scalable model, from departmental use to centers of excellence Broadest environment support based on 15 years of application experience • 400% improvement in application performance with no additional infrastructure • 3x improvement in service levels • 60% reduction in IT projects delivered over budget Mercury Customer Results Mercury Confidential & Proprietary

  32. Demonstration

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