1 / 5

TF-PR Prague 01/02/2007

TF-PR Prague 01/02/2007. RESTENA Foundation co-ordinates and operates. Domain Name Service (DNS) for ccTLD .LU since 1992. the very high-speed network RESTENA for the education and research community of the Grand Duchy of Luxembourg. Eligibility to the services.

ddicarlo
Télécharger la présentation

TF-PR Prague 01/02/2007

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. TF-PR Prague01/02/2007 RESTENA Foundation co-ordinates and operates Domain Name Service (DNS) for ccTLD .LU since 1992. the very high-speed network RESTENA for the education and research community of the Grand Duchy of Luxembourg.

  2. Eligibility to the services • university, public and private primary and secondary schools as well as further education institutions • public and private research centers • libraries and museums • hospitals • public administrations

  3. Services offered To the institutions: • network services • e-mail services • web services • support, helpdesk To the end users: • dial up and ADSL access • e-mail account to the individuals (including pupils in schools!) • virtual private network (VPN) • webmail • support, helpdesk

  4. provided to both individual users and institutions on homepage: software configuration, FAQ, ... quality helpdesk provided by engineers during office hours Focus on technical support

  5. We would appreciate your advice on two points ... Helpdesk • how is this managed in your institution? • do you provide this service? • helpdesk versus FAQ on webpage? • inhouse or outsourced helpdesk? User survey and QoS measurement • do you know if your users are satisfied with the services? • which methodology? • your experiences? Thank you!

More Related