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How can eCRM Enhance Customer Retention

With today’s mounting competition and steep variations in technological advancements, it is a visible fact that, to retain a customer is much more needed and effective. Of course, new customers are always welcome but getting repeat business from existing customers, maintaining customer loyalty and enhancing business profits is a challenging task, which can be accomplished by implementing an eCRM solution in the organization.

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How can eCRM Enhance Customer Retention

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  1. How can eCRM Enhance Customer Retention? By SPEC INDIA

  2. Customer Retention – A Challenge, Why? • Mounting Competition • Steep variations in technological advancements • Sustaining quality factor • Maintaining measurements of a customer’s journey • Availability of statistics displaying • Customer reactions • Pain areas • Positive feedback

  3. eCRM – the Key to Maintain Customer Loyalty • Electronic Customer Relationship Management (eCRM) solution is the right choice to perform customer feedback at the best • A boon for enterprises to take full benefit and actually traverse a customer’s history • An excellent technological move to retain and increase business and focus on key customer requirements

  4. eCRM – the Key to Maintain Customer Loyalty (contd.) • Ideal for B2B and B2C companies where the entire operation is Internet based • Future term, secure and trust worthy relationships can be developed with eCRMimplementation • Assists in getting repeat business with utmost satisfaction and happiness

  5. eCRM – A Trending Paradigm in the Era of Customer Relationship Management

  6. Key eCRM Factors that Can Augment Customer Relationship • Customer Data Management • Maintenance and management of the customer database and data warehousing • high level data analysis and reports • Better data warehouse, faster information retrieval, swifter decision making • Customer Driven Approach • A complete and focussed customer driven approach • Customer centric thought process • Thought of as a solution partner rather than just a single time provider.

  7. Key eCRM Factors that Can Augment Customer Relationship (contd.) • Networking Setup • Communication says it all • Better the communication network and integration, smoother and larger is customer retention • Training of Employees • Training and educating the end users to their best • They are the real customers, hence, if trained well, can give out extraordinary outputs • Chances of a repeat success story with the existing service provider

  8. Key eCRM Factors that Can Augment Customer Relationship (contd.) • Knowing the customer better • Should be well versed with customer’s interest areas, involvement, behaviour, likes, dislikes • Should be able to take a futuristic view of how the customer would react • Steps on how to better the customer relationship • A better customer relationship, A better business prospect

  9. SPEC INDIA’s Renaissance – eCRM solution • This CRM / SFA solution encompasses the enterprise workflow for a diversity of audiences like sales teams, service and maintenance teams, dealers and distribution channels • Inclusive of dealers, it also possesses 3rd party legacy system integration • Aims to change the company’s ROI equation and achieve voluminous savings in administration of the sales teams • Majorly contributive in enabling companies achieve ROI in just 4 months, for which proven statistics are available

  10. Thank you To know more about Renaissance: Enterprise CRM Solution Visit the link below and schedule a FREE DEMO www.ecrmsolutions.co

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