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Determining User QoS Criteria for Internet Access in Europe

This project aims to establish Quality of Service (QoS) criteria that truly reflect user concerns regarding Internet access in Europe. Focusing on dial-up and broadband services, with potential inclusion of wireless, it draws upon existing research and collaborates with regulators, ISPs, and user groups across seven European countries. The initiative has led to a consensus on QoS parameters and a comprehensive survey of the European population, positioning us to define actionable criteria. Our goal is to create user-friendly sets of QoS parameters and support their implementation across different nations.

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Determining User QoS Criteria for Internet Access in Europe

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  1. ETSI STF (Special Task Force) 229 Determination of user’s QoS criteria for Internet Access in Europe

  2. Objective and Scope • To determine QoS criteria that are of concern to users • Obtain the above for Europe • Confine these to dial up and broadband unless wireless can also be accommodated • Build the above from work already carried out to a state to enable ETSI to develop an ETSI Guide

  3. Methodology • Identify and evaluate work already carried out in the field • Discuss with regulators, ISPs and user groups in a number of European countries • Arrive at a consensus opinion • Arrive at a set of QoS criteria • Test above criteria on European population

  4. Progress to date • Discussed with ISPs, regulators and user groups in 7 European countries • Arrived at a set of QoS criteria • Surveyed a European population • We are now in a position to commence definitions work

  5. Issues to be addressed at definitions stage • Decide on the groupings of QoS parameters into user friendly sets • Decide on criteria for ‘dial up’ and ‘broadband’ and if ‘wireless' is to be included • Decide on the objective and subjective parameters for each criterion

  6. Issues to be addressed at definitions stage (continued) 4. Take into account inputs from participants during discussions with 7 country representatives and others 5. Word the document so that it can be used by mandatory means as well as on a voluntary basis by any country 6. Any other issues identified during the definitions stage

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