Viewpoint Consulting – Committed to your success

1. Viewpoint Consulting – Committed to your success

2. The VPC Proposition • We are a specialist provider of client focussed business solutions to the financial services sector • We deliver real business benefits to you through the application of our expert capabilities in the areas of: • Project Delivery • Business Insight • Process Improvement • Stakeholder Commitment • Our flexible delivery model allows us to tailor solutions to match your specific needs

3. Why VPC? • We specialise in financial services and have a deep understanding of the operational and strategic issues faced by companies in this sector. This enables us to provide you with informed advice and solutions • Our resources are all experiencedconsultants and industry practitioners which ensures that they understand the details and nuances of your business • Our broad service offer ensures that we can deliver to you an end-to-end solution from assessment through to implementation • Our flexible delivery model provides options from ‘managed’ to ‘resource-only’ solutions, enabling you to manage costs and select a solution that matches your requirements • We are a growing company investing in building our reputation in the marketplace and are fully committed to ensuring that our engagements successfully meet all of your requirements

4. VPC – Our Services We provide independent, practical and timely recommendations which allow you to better understand your business, capitalise on opportunities and counter competitive threats Business Insight We ensure the successful delivery of your projects by providing expertise in project execution, assessment, and development of in-house project management capability Project Delivery Process Improvement We make your current business processes work harder and design ways in which you can extend your existing processes to further develop your capability We facilitate the development of relationships between your key stakeholder groups to achieve improved support, understanding and buy-in to planned or existing business programmes Stakeholder Commitment

5. Project Delivery Benefit We ensure the successful delivery of your projects by providing expertise in project execution, assessment and development of in-house project management capability. Project Execution We provide expert capability to support you in achieving your project objectives through the availability of appropriately skilled resources, over flexible durations, to meet your specific project needs. Project Assessment We assess your current capability in the delivery of projects to identify areas in which your current delivery methodology, resource performance or benefits realisation can be improved. Capability Development We work with you to develop an expert project capability in your organisation. By facilitating external accreditation and training for project resources and by introducing industry best-practice project methodologies we will enhance your ability to consistently deliver project success.

6. Business Insight Benefit We provide independent, practical and timely recommendations which allow you to better understand your business, capitalise on opportunities and counter competitive threats. Review We will work with you to validate existing or future business plans and operating models to ensure that they address current market conditions and deliver on your organisational objectives. Research We use best practice research techniques to provide you with independent insights into your customers, your market environment and your own organisation, providing you with an improved foundation on which to base key strategic decisions. Respond We develop detailed strategic plans and execute business model enhancements to ensure that your organisation is positioned to caplitalise on market opportunities and counter competitive threats.

7. Process Improvement Benefit We make your current business processes work harder and design ways in which you can extend your existing processes to further develop your capability. Align We reduce operational complexity and costs by achieving improved alignment between an organisation’s people, processes and technology. Assess We assess and document existing processes to identify failure points, areas of inefficiency or duplication. This information allows you to identify processes that you will retire, enhance, automate or leave unchanged. Automate We work with you to automate key process components and, by taking advantage of connected service architecture, leverage your existing investment in technology to improve efficiency and reduce costs.

8. Stakeholder Commitment Benefit We facilitate the development of relationships between your key stakeholder groups to achieve improved support, understanding and buy-in to planned or existing business programmes Change Readiness Effective communication is critical to the success of large change programmes. We will work with you to identify key stakeholders and to involve them in design and implementation of the communications plan, ensuring, through ongoing involvement, that their expectations are being met throughout the project. Innovative Solutions We will work with you to develop innovative and leading-edge solutions, ensuring that critical information is successfully imparted to staff thus allowing them to perform their roles more effectively. Communicate We will work with you to develop and deliver detailed internal communications programmes ensuring that key stakeholders understand and support key messages.

9. Flexibility – You choose • Our flexible delivery approach puts you in control, as we offer both: • Managed solutions • Resource-only solutions • A managed solution relates to the more ‘typical’ consultancy style engagement where a client seeks an external provider to whom you can outsource a particular business challenge. In this scenario, we propose the approach, deploy and manage a team with the required expertise and ensure delivery against your requirements. • For a number of reasons, you may wish to retain control of project delivery but may lack resources in key areas. Typically, in our experience, these include Business Analysis and Project Management resources. In this scenario, we can supply the resources required, allowing you to integrate them within your existing project structures and work practices.

10. Assignments currently in progress • Bank of Ireland • Group Regulatory & Operational Risk • Corporate Banking • Group Contact Centre • SEC Compliance • IT Delivery • Group Marketing • Card Commerce • Hibernian Life Services • Business Change Programme • Customer Operations • Postbank • Ulster Bank • Group Risk Management • Credit Risk NI • Credit Risk Policy Department • Basel II Compliance • Retail Academy Project Delivery – Hibernian We are currently providing project management and business analysis resources to assist Hibernian in establishing and managing a newly formed business change management function. Business Insight – Postbank We are currently working with Postbank to provide a market assessment to inform the development of a new product. Process Improvement – Bank of Ireland We are currently providing project management and technical resources to allow BOI to significantly improve existing capability in Corporate Lending processes. Stakeholder Commitment – Ulster Bank We are currently working with the Bank’s Credit Policy Team on a programme to raise the profile and quality of application of credit policy across the group.

11. What next To discuss how we can help you, please contact: