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Enhancing Listening Skills in the Workplace: Strategies for Effective Communication

Effective listening is crucial in the workplace. This guide outlines two key behaviors to improve your listening competency: Accuracy and Support. To listen accurately, it's essential to distinguish facts from opinions and analyze information to grasp the message fully. Supporting the speaker involves giving attentive, verbal, and nonverbal engagement, making them feel comfortable. Moreover, take time to reflect on your feelings during conversations and suspend any assumptions. Self-observation can lead to better self-control, facilitating more productive interactions.

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Enhancing Listening Skills in the Workplace: Strategies for Effective Communication

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  1. How Can You Listen Well? • Behavior #1: Accuracy – Discriminate facts from opinions – Analyze facts to understand message • Behavior #2: Support – Give attention to the other person – Show involvement verbally and nonverbally – Help other person feel comfortable From: Lynn O. Cooper, “Listening Competency in the Workplace,” Business Communication Quarterly. Communication for Managers

  2. Develop Your Capacity to Reflect in Action • Hit the “pause button” – How does the interaction make you feel? – How and why do you interpret as you do? • Suspend your assumptions • Consider how your actions are coloring the situation • Use self-observation to bring about self control Communication for Managers

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