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OFFICE OF THE MANAGING DIRECTOR

OFFICE OF THE MANAGING DIRECTOR. 2004 Accomplishments. Linking Strategic Vision and Goals to Daily Activities. ANNUAL OUTPUTS. MULTI-YEAR OUTCOME INDICATORS. STRATEGIC PLAN. Performance Management Leads to Consumer Satisfaction .

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OFFICE OF THE MANAGING DIRECTOR

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  1. OFFICE OF THE MANAGING DIRECTOR 2004 Accomplishments

  2. Linking Strategic Vision and Goals to Daily Activities ANNUALOUTPUTS MULTI-YEAROUTCOMEINDICATORS STRATEGIC PLAN

  3. Performance Management Leads to Consumer Satisfaction • Performance-based budgeting integrates long-term vision with annual resource allocations • Tying performance appraisals to the Strategic Plan emphasizes vision-oriented action • Linking IT resources to long-term vision reinforces goal accomplishment

  4. Modernize The FCC: Increase Agency Achievement of Strategic Goals Become More Credible By Doing What We Say We’ll Do Number of Goals Achieved 11 1 Achieved Not Achieved

  5. Adoption to Release Circulation to Adoption Reduce Time to Completion Modernize The FCC: Become More Dependable by Releasing Rules in a Timely Manner Average Time Required to Complete Rulemakings 180 Items Released Days 42 166 Items Released 182 Items Released 31 28 15 12 10 FY02 FY03 FY04

  6. Percentage of Tracked Actions Completed within their stated Goals Increase Efficiency Modernize The FCC: Become a Better Steward of Public Resources Actions Disposed Of Within Goal 98% 97% 96% 100% 95%Agency Goal 75% 50% 25% FY02 FY03 FY04

  7. 572,531 545,676 520,333 Filed Electronically Filed Manually 48,696 30,162 46,642 Increase Efficiency Modernize The FCC: Become an Easier Place to Do Business FY 04 Percentage of Actions Filed Electronically 92% E-Filed 95% E-Filed 92% E-Filed

  8. Appropriate Staff Mix Modernize The FCC: Have Staff Who Can Handle the Issues Expertly • Workforce Planning Report • Voluntary Early Retirement Authority (VERA)

  9. Excellent Staff Development Modernize The FCC: • Individual development plans for all employees Have Staff Who Are Responsive to Stakeholders • FCC University expansion continues • Expanded in-house training program

  10. 275%+ Increase in Training Modernize The FCC: Staff Participation in Training Activities 7,281 8,000 7,000 6,000 4,900 5,000 3,482 4,000 3,000 1,559 2,000 1,000 FY 01 FY 02 FY 03 FY 04

  11. FY 2005 Initiatives • Expand the Use of Web-based, Collaborative Technologies • Revamp existing processes in order to make decisions faster and more efficiently • Move toward the staff we need for the future by developing a Human Capital Strategic Plan • Implement a Learning Management System that allows us to better manage employee training activities • Continue progress toward the Strategic Goal of Modernizing the FCC

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