1. Computer problems and solutions

2. Content of the presentation • When things go wrong… • Computer problems • Things that cause problems • Solutions

3. When things go wrong… • Search online • Workmates • Help directory on computer (F1) • Computer manual • IT department • IT help desk

4. Computer problems • Crashes • Freezes • Hangs • Error messages

5. Things that cause problems • Infected - Malware - Worm viruses - Spyware - Trojan horse - Adware

6. Solutions • Error report • Security patches • Anti-viruses

7. That’s all !!!