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Introduction to information systems Case study

This case study analyzes the Nengun Performance website, specializing in the sale of JDM aftermarket performance parts. It details the user experience from registration to order fulfillment, highlighting key players such as customers, site administrators, and payment processors. The process involves verifying member authenticity, selecting items, and processing payments securely. A comparative analysis with a competing site reveals differences in payment and shipping approaches, showcasing how usability influences customer satisfaction. Various tools are used to illustrate the website's processes.

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Introduction to information systems Case study

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  1. Introduction to information systemsCase study Group Member: Melvyn, Siti &Yvonne

  2. Table of Content

  3. www.nengun.com • The Nengun Performance website has been specifically designed and developed for the sale of aftermarket performance parts. • They supply a comprehensive range of the latest JDM performance parts, all available for shipment anywhere in the world, at relatively low prices. • They also supply their services on Japan Yahoo Auctions.

  4. Alter’s work system framwork • Customers • Web Users • Online Shoppers • Products & Services • Selling car parts • Selling car accessories • Being a distributor • Business process • Register with the site to become a member • Site will verify member’s authenticity • Approved member will select wanted items • and place them in the shopping basket • Site will then process the order after getting • credit card information • Goods will then be couriered to the customer. • Participants • Site admin • Customers (valid in this case) • Credit card dept • Pay Pal • Courier company • Information • Personal particulars • Address • Credit card number • E-mail address • Technology • Personal computer • Internet Service • GPS (for product tracing)

  5. Major transactions • Register with the website • Checkout and make payment

  6. Activity diagram

  7. Class diagram 1 * 1 *

  8. Usability of the website

  9. Comparison • For both websites, the categorized their products in several categories • The process involving the payment and the shipping of the product is different • In terms of convenience to the customer, we feel that the first website is better.

  10. Conclusion • We can use various tools to show the different processes that are involve in the e-commerce website.

  11. Bibliography • Nengun performance. 2008. Welcome to Nengun Performance. [online] Available at: www.nengun.com (accessed on 20 November 2008) • Tunerworks . 2006. Products.[online] Available at: www.tunerworks .ca/products/index.php( accessed on 23 November 2008)

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