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REVIEW

REVIEW. The Seven Cs of Good Communication. The Seven C's of communication Design. LECTURE 07. The Listening Process. Listening has Psychological and Cognitive dimensions Hearing is a part of listening Selecting and organizing information Interpreting communication.

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REVIEW

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  1. REVIEW • The Seven Cs of Good Communication. • The Seven C's of communicationDesign.

  2. LECTURE 07 The Listening Process

  3. Listening has Psychological and Cognitive dimensions • Hearing is a part of listening • Selecting and organizing information • Interpreting communication

  4. Responding (eye contact, nodding, attentive posture, and questions and comments) • Remembering (we remember less than half a message immediately after we hear it and 35%of the message after 8 hours) • We have to exert effort to listen well

  5. Being mindful is being present fully in the moment • Don’t let your thoughts wander from the present situation • Do not impose your own ideas or judgments • When people sense we are listening they express their ideas in more depth • Being mindful is your choice

  6. As we listen to others we decide how to categories them (good friend, person in trouble, parent) • We evaluate whether they are upset, calm, open or close to advice etc. • We decide how to act accordingly • Focus on the words not the person

  7. Do not impose your own ideas on others • Do not try to correct or argue with them about what they feel • Exhibit an encouraging expression • Refrain from yawning • If you feel drained out after a talk then you have listened to the person

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