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Confidence In Policing

Confidence In Policing. Peter Fahy Chief Constable. Confidence or Satisfaction?. Why Is Confidence Important?. Whose Confidence Is It?.

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Confidence In Policing

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  1. Confidence In Policing Peter Fahy Chief Constable

  2. Confidence or Satisfaction?

  3. Why Is Confidence Important?

  4. Whose Confidence Is It? • Home Office target ~ % public agree that “the police and local council are dealing with the anti-social behaviour and crime issues that matter in this area” ~ confidence? • GMP target ~ 58% by March 2012 • Some areas will find it more difficult to influence perceptions of public services than others • Area Challenge Index ~ • Region, Deprivation, Ethnic Diversity, Youth Population, Population ‘churn’, Physical living conditions – particularly over occupancy, and Urbanity • Manchester is most challenged authority in the UK

  5. Confidence in Policing (2009)

  6. Confidence and the Customer Journey • Touch Points • First contact • Police attend • Information provided • Updates • Resolution • Overall • Moments of Truth • Think • Feel • React

  7. Drivers of Confidence • Police understand and deal with things that matter  • Being treated with dignity, respect and fairness  • Perceiving low levels of anti-social behaviour  • Perceiving a decrease in crime in local area  • Satisfaction with service provided after contacting police  • Police can be relied on to be there when needed and deal with minor crimes  • Satisfaction with ease of contacting NPT  • Feeling well informed about actions taken to tackle ASB  • Media coverage • Seeing police officers & PCSOs on foot patrol  • Awareness of police service

  8. Strategy for Improvement • The police need to understand what matters by seeking the public’s views through regular, meaningful consultation • The police need to promote and feed back actions taken to deal with the issues that have been identified by consultation. • The police need to provide a good service, including treating members of the public fairly and with respect • The police need to be well known and easy to contact

  9. Citizen-Focused Policing • Neighbourhood is the foundation for action • Accountability and ownership • Officers put themselves in victims’ shoes • Understand local priorities and address them • Officers more able to empathise and experience ‘moments of truth’ • Treat all members of community fairly, and with dignity & respect • Ability to seize opportunities from the victims/customers point of view not organisational tidiness or HO definitions

  10. Priority Neighbourhoods – Shifting Confidence

  11. Public Value Policing – A New Agenda for Trust & Confidence • Police, communities and politicians must reach a consensus on long term decisions and compromises • Involve the community in priority setting and decision-making • Police leaders must inspire communities to imagine and work toward a better future • Communities encouraged to accept and take responsibility • Greater sharing of public assets – leaders to relinquish control

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