1 / 8

Enhancing Cooperation via Groupware: Challenges and Solutions

Explore the concept of groupware, its challenges, and potential solutions for successful cooperative work. Learn about the factors leading to groupware failure and how to navigate organizational changes with the integration of groupware technologies.

dionne
Télécharger la présentation

Enhancing Cooperation via Groupware: Challenges and Solutions

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Groupware & Cooperative Work

  2. Citation • Author: Jonathan Grudin • Homepage: http://www.ics.uci.edu/~grudin • Human Interface Laboratory – MCC • Published 1990 as a book chapter • Currently at U. of California, Irvine • J. Grudin, "Groupware and Cooperative Work: Problems and Prospects", The Art of Human-Computer Interface Design, B. Laurel (Ed.), 1990, Reading, MA: Addison-Wesley, pp. 171-185. J. Grudin, "Groupware and Cooperative Work: Problems and Prospects", Readings in Groupware and Computer-Supported Cooperative Work: Assisting in Human-Human Collaboration, R.M. Baecker (Ed.), 1993, San Mateo, CA: Morgan Kaufmann, pp. 97-105. (Republication of book chapter.)

  3. Key Points • What is groupware? • How does groupware differ from single-user applications? • Why has groupware failed?

  4. Problems with developing Groupware • Usual interface design problems. In addition, members with different backgrounds use the same groupware application • Must support different and potentially shifting roles • Must study social, political, motivational and economic factors • Difficult to study groups

  5. 5 Factors leading to Groupware Failure • Some people do additional work and don’t benefit • Violates social taboos & threatens existing political structures • Doesn’t allow for exception handling and improvisation • Can’t attain meaningful, generalizable analysis and evaluation • Our intuitions for multiuser applications are not reliable

  6. Electronic Mail: Groupware Success? • Equitable balance in work and benefits between sender/recipient (labor/management) • Conversational format compatible with social practices • Asynchronous informal nature makes exception handling flexible • Cost and benefits difficult to evaluate • Our intuitions for e-mail are improving

  7. Organizational Change • Groupware will tend to undermine the traditional hierarchical authority structure • Successful groupware may be those that clearly benefit subordinates: e-mail enables lateral communication • Adhocracy: organizational structure that is able to fuse experts from different specialties into smoothly functioning project teams e.g. university research

  8. Discussion Points • Will ethnographic studies in the workplace help to produce better groupware? Are these studies practical & economically feasible or too time-consuming & obstructive?

More Related