1 / 12

Total Quality Management & HRM

Total Quality Management & HRM. TQM. Focus on Quality Quality Problems are System Problems defective materials poor product design management errors Employees blamed for Quality that is beyond their control. Control Chart. Tool to diagnose problems

dionne
Télécharger la présentation

Total Quality Management & HRM

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Total Quality Management & HRM

  2. TQM • Focus on Quality • Quality Problems are System Problems • defective materials • poor product design • management errors • Employees blamed for Quality that is beyond their control

  3. Control Chart • Tool to diagnose problems • Tells us when data not normally distributed • Gives us a way to think about reducing variation

  4. Focus on Customer Satisfaction • Organizational culture fits customer satisfaction • System oriented towards satisfaction • Continuous improvement

  5. Culture Difficult to Instill • Cumulative perception of organization • Based on consistent management action • Perceptions by employees, vendors, customers

  6. Deming’s Culture of Customer Satisfaction • Constancy of purpose for improvement • Cease dependence on mass inspection • Don’t award contracts on price tag • Institute training • Leadership not Supervision • Drive out Fear • Eliminate Quotas

  7. Elements of Culture • Quality Information for Improvement, Not Judgement • Authority = Responsibility • Rewards for Results • Equitable Compensation • Employees have Ownership • Cooperation not Competition • Job Security

  8. Implications for HRM Training: • train, train, train

  9. Selection • downplays selection • emphasizes culture in selection

  10. Performance Appraisal • Above individual level • Should be seen as problem solving

  11. Labor Unions • Encourage Union Involvement

  12. Summary • TQM believes in system not individuals • System involves HRM • Affects Compensation, Training, Selection, Performance Appraisal, & Labor

More Related