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Comprehensive Support Structure for SWE ROC Management and User Assistance

The document outlines the management structure and support mechanisms for the South West Federation in relation to SWE ROC. Key personnel include Mario David, Kai Neuffer, and Jorge Gomes, who serve as PIC and LIP managers. It highlights the escalation paths via GGUS and provides links to user support helpdesks, documentation, and guides. The material also covers regional attribution of resources, supported Virtual Organizations (VOs), and operational documentation links. This document serves as a vital resource for effective collaboration and technical support in the region.

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Comprehensive Support Structure for SWE ROC Management and User Assistance

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  1. South West Federation Mario David SWE ROC alternate manager ARM-7

  2. SW ROC staff • SWE ROC manager: • Kai Neuffer (PIC) • SWE ROC deputy manager: • Jorge Gomes (LIP) • SWE ROC alternate manager: • Gonzalo Merino (PIC), Mario David (LIP) • SWE ROC ex-officio manager: • Andreu Pacheco (IFAE/PIC) • Interface to PMB: • SWE federation coordinator: M. Delfino (PIC) • SWE deputy Fed. coordinator: J. Salt (CSIC) • Interface to AFC: • SWE administrative coordinator.: Mari Carmen Porto (PIC) ARM-7, Krakow, 15 May 2006

  3. SWE ROC Support Structure GGUS Escalation SWEGUS user support helpdesk http://swegus.ific.uv.es/helpdesk/ + callcenter Monitoring GRDICE SWEGUS Support Web Portal http://swegus.ific.uv.es/ PPS Support (CESGA) • User Support • callcenter • PPS WIKI Support Teams • Callcenter, helpdesk (IFIC,LIP) • VO support (IFIC,LIP) • Integration Support (IFIC,LIP) • Regional attribution to GGUS (IFCA,IFIC,LIP) • Support Teams (IFCA,IFIC,LIP) Site Admins Regional documentation • Wikis • FAQs ARM-7, Krakow, 15 May 2006

  4. Supported VOs and CPUs Information taken from: http://www.egee.cesga.es/EGEE-SA1-SWE/resources/ ARM-7, Krakow, 15 May 2006

  5. SWE ROC local operational docs • CESGA Wiki • https://cesga-wiki.egee.cesga.es • PPS Wiki: • https://pps-public-wiki.egee.cesga.es • Monitoring Support guide: • http://www.egee.cesga.es/EGEE-SA1-SWE/monitoring/guides.html • Accounting guide: • http://www.egee.cesga.es/EGEE-SA1-SWE/accounting/guides.html • Accounting FAQ: • http://www.egee.cesga.es/EGEE-SA1-SWE/accounting/faq.html • Certification Authority Support: • http://grid.ifca.unican.es/ca/datagrid-es/ ARM-7, Krakow, 15 May 2006

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