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ESOL Nexus

ESOL Nexus. Cleaning: evaluating performance. Introduction. How do you know if the cleaners you work with do a good job? How do you resolve problems with cleaners?. Activity 1. Watch the videos Is the supervisor happy with the cleaners’ work? How can you tell?.

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ESOL Nexus

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  1. ESOL Nexus Cleaning: evaluating performance

  2. Introduction • How do you know if the cleaners you work with do a good job? • How do you resolve problems with cleaners?

  3. Activity 1 • Watch the videos • Is the supervisor happy with the cleaners’ work? • How can you tell? http://esol.britishcouncil.org/cleaners/supervising-evaluating-performance

  4. Activity 2 • Watch the videos again • Which strengths and weaknesses are mentioned in each clip? • Number the strengths and weaknesses from each clip on your worksheet http://esol.britishcouncil.org/cleaners/supervising-evaluating-performance

  5. Activity 2 • Check your answers. • Decide which are strengths and which are weaknesses?

  6. Activity 2 • Check your answers. • Mark each issue with a letter to categorise them A – Cleaning B – Customer service C – Following rules

  7. Activity 2 • Check your answers.

  8. Activity 3 • Watch the videos again • What does the supervisor ask the cleaner to do in each clip? • What does he/she say will happen if the cleaner does not improve? http://esol.britishcouncil.org/cleaners/supervising-evaluating-performance

  9. Activity 4 • Work in groups of three • Carry out an appraisal with an observer • Swap roles and then give feedback

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