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From CRM to ERM You know it makes sense

Introductions. As the technical lead for the Centrica e-Business Programme, David Viney works across a portfolio of projects, within both business and operational teams, to align strategies and drive out synergies. He also takes every opportunity he can to share learning with other companies, through London Business School's Future Media Consortium, the British Computer Society and through Industry Events. He is a regular speaker on e-commerce.David originally trained and qualified as a chart32408

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From CRM to ERM You know it makes sense

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    1. From CRM to ERM (You know) it makes sense! David Viney Centrica plc

    2. Introductions

    3. Objectives

    5. Single View

    6. Interaction Management

    7. Do I need a single view of the supplier?

    8. Does employee retention matter?

    10. The all-encompassing Philosophy

    11. Intelligence & Analytics

    12. Interaction & Relationships

    13. Strategy & Performance

    14. Technology Considerations

    15. Conclusions

    16. My Contact Details The Viney website http://www.viney.com/DV/Filespace/filespace.html

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