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Introductions. As the technical lead for the Centrica e-Business Programme, David Viney works across a portfolio of projects, within both business and operational teams, to align strategies and drive out synergies. He also takes every opportunity he can to share learning with other companies, through London Business School's Future Media Consortium, the British Computer Society and through Industry Events. He is a regular speaker on e-commerce.David originally trained and qualified as a chart32408
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1. From CRM to ERM(You know) it makes sense! David Viney
Centrica plc
2. Introductions
3. Objectives
5. Single View
6. InteractionManagement
7. Do I need a single view of the supplier?
8. Does employee retention matter?
10. The all-encompassing Philosophy
11. Intelligence & Analytics
12. Interaction & Relationships
13. Strategy & Performance
14. Technology Considerations
15. Conclusions
16. My Contact Details The Viney website
http://www.viney.com/DV/Filespace/filespace.html