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Speaker Verification

Speaker Verification. Secure AND Efficient, Deployments in Finance and Banking. Jonathan Moav Director of Marketing Jonathan.Moav@Persay.com. Persay -The Company. Founded 2000 Verint (Comverse Infosys) (NASDAQ:VRNT) Spin-Off

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Speaker Verification

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  1. Speaker Verification Secure AND Efficient, Deployments in Finance and Banking Jonathan Moav Director of Marketing Jonathan.Moav@Persay.com

  2. Persay -The Company • Founded 2000 • Verint (Comverse Infosys) (NASDAQ:VRNT) Spin-Off • Technology being developed for the last 6 years for Military & Security applications • Security and monitoring implementations.

  3. What is Speaker Verification The ability to verify who you are in a Secure and Efficient way,using your voice. Voice as a signature Why use Voice? - Voice is Unique Voice is a biometric measure like fingerprint, Iris scan, etc

  4. First Direct Bank Contact Center

  5. The challenge Current access process • Verification questions - The X letter of: • Your first school ? • Your best friend’s name? • Your mother’s name? • Your grandmother’s name?

  6. Issues with existing process • Service Irritating the customers • Cost 20-30 seconds of agent time every call • Security Low level of security • BusinessSpending time with verification rather • then the call reason

  7. The solution • Verification questions - The X letter of: • Your first school ? • Your best friend’s name? • Your mother’s name? • Your grandmother’s name? The need: A Secure and Efficient solution

  8. IVR Transaction ACD Transaction Customer Live Agent Secured Transaction Persay VocalPassword Persay FreeSpeech Persay Solutions

  9. Persay FreeSpeech Authentication is performed while any natural conversation between people is being conducted • Totally Language and accent independent • Initial training for voice signature creation is seamless,natural and easy • Continues authentication - The Ability to continuously authenticate the speakers during the conversation, without interfering with the call Natural Dialog

  10. Why choose FreeSpeech • Do not want to change customer call flow • Keep the process transparent to the customer • Not add new process to agent (explaining enrolment)

  11. Numbers • Working since July 2001 • 86,000 voice signatures stored in the system • Average call duration reduced by 17 seconds • 95% of callers authenticated only by their voice

  12. Transaction Verification

  13. Persay VocalPassword • Content + Voice matching • Immediate Response • Highly Robust – mobile / fixed line, voice variations due to cold, etc. • Simple enrolment – chose your V.Signature and repeat it 3 times. • Example: Customer: “John Smith 07631” any language, any content!

  14. Authorized Directory assistanceRemote data access

  15. Other applications usingPersay Speaker Verification • Customer / Internal Password reset • More then 30 % of calls are in regards to forgotten passwords, this offers a automated process that’ saves time and money to the bank • Internet banking access using Speaker verification • Time Attendance • The ability to report time from remote using phone and voice as the biometric identification of the employee. Caller id or location based services

  16. Architecture

  17. Time Attendance Identity Verification Password Reset Voice Portal Applications System Access Transaction Verification Persay FreeSpeech™ Persay VocalPassword™ The Persay Solution Persay Authentication Platform

  18. CTI Link Verified Verified Verified Verified ACD IVR CTI / CRM Server Operator E1/T1 Operator VocalPassword Internet Verified FreeSpeech LAN Administrator System Architecture

  19. Administration Persay Verification Platform Reports Visualization Alerts Open Architecture Integratedinto Call center environment Many info sources Call CTI data Call business data CRM info External info IVR info Phone ,Cell VOIP Many Audio sources WEB

  20. Verification Automated Training Collecting a voice signature Comparison and Decision Voice Print Creation Enrollment • Initial training of voice print • VocalPassword: 2-3 repetitions of pass phrase • FreeSpeech:3 calls of ~ 1 minute long • Any Language any accent

  21. Thank You for listening Jonathan Moav Director of Marketing Jonathan.Moav@Persay.com

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