Photo: Jenny Gignoux, Ghana

1. Photo: Jenny Gignoux, Ghana

2. Conflict Management and Teamwork

3. Introduction Min Wu Born in China Moved to Toronto, Canada Work for World University Service Canada (WUSC) Communication and Soft Skills Advisor at Hanoi Community College

4. Today’s Goal Understand the nature of conflict in teamwork Identify ways that conflict can be positive or negative for the team Discover different styles to manage a conflict Incorporating teamwork into curriculum

5. Teamwork T - Together E - Everyone A - Achieve M – More

6. Teamwork and Conflict Resolution Technical skills are no longer enough for professional success in today’s world Teamwork can help empower your work and your life Teamwork and conflict resolution are core skills needed for all professions These skills can be learned

7. Conflict in Teams • Conflict can either be productive or dysfunctional • The cost of unmanaged conflict can be high, but the gains from using differences creatively can also be great • Every team will have conflicts • Conflict is not necessarily a bad thing

8. Sources of Conflicts • Stress created by: • Limited resources • Tight deadlines • Heavy workloads • Difference of value and opinion • Test of power

9. Conflict Management • By successfully resolving conflict, you can: • Increased understanding • Increased team cooperation • Improved self-knowledge

10. First step to conflict management,: KNOW YOURSELF

11. Know Yourself Think about a past experience where you were confronted with a conflict. Where were your feelings towards the conflict? What actions did you take in order to resolve the conflict? Why did you do what you did?

15. Common Feeling Associated with Conflict Anger Frustration Fear Excitement

16. How We Respond to Conflicts • Flight • Avoid Fight Confront

17. What is your Conflict Management Style? Thomas Kilmann Conflict Management Style quiz • Competing Shark • Collaborating Owl • Compromising Fox • Accommodating Teddy Bear • Avoiding Turtle

18. Những cách thức giải quyết mâu thuẫn khác nhau Cạnhtranh Goal Thỏa hiệp Hợp tác Né tránh Dễ dãi Relationships

19. Competing Shark I win, you lose My way and no other way Force others to accept their solutions Little concern with needs of others Believe in winning and losing Try to win by attacking, overwhelming and intimidating others

20. Những cách thức giải quyết mâu thuẫn khác nhau Cạnhtranh Mục tiêu Thỏa hiệp Hợp tác Né tránh Dễ dãi Mối quan hệ

21. Collaborating Owl • I win, you win • Our way • Value their own goals and relationships • View conflicts as problems to be solved • Seek solutions that satisfy both parties

22. Những cách thức giải quyết mâu thuẫn khác nhau Cạnhtranh Mục tiêu Thỏa hiệp Hợp tác Né tránh Dễ dãi Mối quan hệ

23. Compromising Fox Win a little, lose a little I bend, you bend Moderately concerned with relationships and goals Willing to sacrifice part of their goals in order to arrive at an agreement to the problem

24. Những cách thức giải quyết mâu thuẫn khác nhau Cạnhtranh Mục tiêu Thỏa hiệp Hợp tác Né tránh Dễ dãi Mối quan hệ

25. Accommodating Teddy Bear • Relationships more important than goal • Want to be accepted and liked by others • Believe conflict should be avoided in favour of harmony • Fearful that conflict will hurt someone I lose, you win Have it your way or whatever the group thinks

26. Những cách thức giải quyết mâu thuẫn khác nhau Cạnhtranh Mục tiêu Thỏa hiệp Hợp tác Né tránh Dễ dãi Mối quan hệ

27. Avoiding Turtle No winners, no losers Avoid conflict as much as possible Give up their personal goals Believe it is hopeless to try to resolve conflict No winner and no loser

28. Using Different Styles

29. Conflict Management Four C’s in Conflict Management • Connect- establish understanding, address things openly • Clarify- seek to understand by active listening and generate alternatives • Confirm-reach mutual agreements as to what each person wants and needs and establish willingness to collaborate • Contract- negotiate agreements for future interations

30. Analyzing a Conflict Conflict was between_________. The issue it centered around was_______. My goals were_________. I felt frustrated because________. In my view the key issues were______. The other person might though the key issues were_____. The management style I used was____. Major outcomes______. Things I have learnt: goals, values, history, personality, methods… What would I do differently next time?

31. Case Study You and your coworker, Alice, have been working on a very important new project. Alice has great passion for the new project and she developed a plan. She speaks energetically about how well her plan will work. However, you find many holes in her plan. You feel that there she has not thought through her plan logically and she is not being realistic. What should you do?

32. Teamwork in Classroom Teamwork is a soft skill more and more employers look for in their employees Positive teamwork experience help students learn conflict management skills and cooperative problem solving Incorporating teamwork into the curriculum Teach students the importance of teamwork

33. Student Teamwork • Traditional schooling focus on independent academic work: singular assignments and tests • Encourage teamwork in the classroom • Group discussions • Group assignments • Group presentation

34. Resources WUSC Uniterra Resources www.rbmsystem.net

35. www.uniterra.ca